Radiology Registrar (Full Time) Jefferson Health Center City

About this role

Job Details Hours 8a to 5p with a one hour lunch but are subject to change based on the operational needs of the department.

May be rotating locations based on the operational needs of the department-selected candidate must be able to cover at all locations as needed (3 Gibbon, Honickman, COB MRI at 909 Walnut St., US/MSK at 909 Walnut St. basement level, in-patient area on 7 Thompson, JHN basement, Nuclear Medicine on 8 Main, insurance verification/precertification on 10 Main).

The position includes some scheduling, registration, pre-registration, insurance verification/pre-certification, dispatching patients for Imaging studies.

Job Description

Summary Handle multi-channel interactions in a centralized contact center environment from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow-through. Follow departmental protocols to ensure patient safety and accurate data entry. Handle multi-channel interactions from patients, families and physicians to schedule, register and financially clear patient appointments. Meet every transaction with the utmost service and resolve; providing a patient experience that supports our commitment to efficient and effective connections to care. Interact with a diverse patient base to ascertain the reason for the call and assist the caller with their questions, concerns or problems with a focus on first call resolution. Demonstrate commitment to service and follow through. Follow departmental protocols to ensure patient appropriateness, safety and accurate data entry.

Job Duties • Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.(Do not delete, move or over-write this statement)

• Schedule patient appointments, verify scripts, pre-screens and register patient for imaging visits in accordance with established clinical and insurance requirements to improve access and care coordination. Assists Imaging technologist in preparing patients for procedures.

• Utilize Electronic Medical Record (EMR) to complete scheduling and registration, confirm appointments, verify demographic information, run medical necessity, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and departmental policies and procedures.

• Coordinate referrals and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for services. Assure regulatory and compliance requirements following local payor coverage determinations.

• Utilize software system to answer, coordinate, track, and monitor interactions across multiple channels of communication.

• Instructs the patient regarding preparations, pre -screens for radiologic examination using guide sheet posted at reception area. Alerts appropriate personnel of each patient's arrival and awaits acknowledgment that message has been received.

• Maintain qualitative and quantitative individual and team performance targets

Minimum Qualifications • Proficient in the use of computers. Type 35 wpm. Knowledge of medical terminology used by insurance and managed care health plans. Knowledge of imaging procedures. • BLS - Basic Life Support AHA - American Heart Association

Preferred Qualifications • High School Diploma/GED • 1 year Previous related experience preferred • Bilingual skills a plus.

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift Workday Day (United States of America)

Worker Sub Type Regular

Employee Entity Thomas Jefferson University Hospitals, Inc. Primary Location Address 1020 Sansom Street, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing

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