Quality Engineer

About this role

About Us Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.  For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

Build your best future with the Johnson Controls team  As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!

What we offer • Competitive salary and bonus

• Paid vacation/holidays/sicktime - 15 days of vacation first year

• Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

• Extensive product and on the job/cross training opportunities with outstanding resources

• Encouraging and collaborative team environment

• Dedication to safety through our Zero Harm policy

• JCI Employee discount programs (The Loop by Perk Spot)

What you will do   Johnson Controls has an opportunity for an experienced Quality Engineer. The successful candidate will be responsible for driving the execution of quality goals and objectives. Proactively drive actions to meet internal and external customer expectations for quality. Work cross-functionally to identify causes of potential product/process failures and drive corrective and preventative actions internally and/or with suppliers and customers as needed. Use sound audit techniques and statistical tools to identify high leverage continuous improvement projects to elevate the company Quality delivery to our customers. 

This is an onsite position located in Lubbock, TX. 

How you will do it   • Assist the team in managing the top customer facing issues by  

• Working cross functionally between departments (engineering, purchasing, suppliers, manufacturing) 

• Drive action items to closure within the organization 

• Provide engineering support (electrical / mechanical) to the team to aid in root cause analysis 

• Prepare reports for internal and customer use 

• Provide technical assistance on identifying the root causes to top plant issues and drive actions to closure 

• Analyze data relating to the build processes to understand our top issues and drive projects for improvement (commissioning issues, field failures) 

• Monitor and analyze customer issue KPIs, including but not limited to response time, resolution time, and customer satisfaction. 

• Assist in the investigation and analysis of NCRs to identify root causes and develop corrective actions to prevent recurrence. 

• Work with cross-functional teams to develop and implement action plans to address issues identified through KPI monitoring and NCR analysis. 

• Participate in regular audits to ensure compliance with quality standards and procedures. 

• Collaborate with production, engineering, and customer service teams to identify areas for improvement in processes, procedures, and products. 

• Prepare statistical analysis and Design of Experiments (DOE) plans in support of organizational continuous improvement activities. 

• Perform Internal Process and Product Assessments. 

• Provide quality support to cross-functional New Product Introduction (NPI) team projects. 

• Develop quality plans and other process controls to ensure processes, work in progress and finished goods meet the specified quality standards. 

• Facilitate cross-functional PFMEA teams. 

• Analyze product specifications and manufacturing processes/procedures to determine best practices to meet or exceed our quality and ISO standards. 

• Facilitate business process re-engineering. 

• Creation and updating of Standard Operating Procedures, Work Instructions 

What we look for   Required   • BS in engineering, quality management or other technical discipline 

• 0-3 years of industry experience, internships,  co-ops or collegiate projects within manufacturing or quality

• Ability to analyze data, identify trends, and root cause of quality issues. 

• Knowledge of quality management systems, including ISO 9001 

• Experience or knowledge of working with notified bodies / approval / audit agencies. 

• Strong organizational and project management skills, with the ability to prioritize and manage multiple tasks simultaneously. 

• Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint. 

• Effectively operate in facilitate cross-functional teams. 

• Ability to communicate with multiple cultures/regions.  

• Candidates must exhibit a high-level of self-motivation, sense of urgency and comfortable making recommendations across broad teams. 

• Open to occasional business travel (domestic and international) 

• Exceptional mechanical aptitude. 

• Proven track record of driving continuous quality improvement in a manufacturing environment. 

• Previous audit experience a plus 

• Strong communication skills with demonstrated ability to construct and present information to a wide range of audiences

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