Quality Assurance Supervisor

About this role

Thank you for considering a career at Ensemble!

Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose: • Customer Obsession:  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

CAREER OPPORTUNITY OFFERING: • Bonus Incentives

• Paid Certifications

• Tuition Reimbursement

• Comprehensive Benefits

• Career Advancement

• This position pays between $76,300.00 - $95,375.00 based on experience

The Supervisor, Revenue Cycle Quality Assurance provides first-line people and operational leadership for an assigned quality assurance team. The role coordinates quality-review activities across varied revenue cycle operating environments, reinforces established review standards,   monitors   the accuracy and consistency of reviews, and develops team capability through coaching, mentoring, and training.  

The position evaluates review methods, analyzes findings and recurring trends,   identifies   quality and operational risks, and prepares clear reports and recommendations for operational leaders. The role partners with stakeholders to understand workflows, support review planning, document quality practices, and coordinate practical corrective or preventive actions within assigned authority.

Key Responsibilities  

• Lead, coach, and develop assigned Quality Assurance team members to strengthen   review   judgment, accuracy, consistency, documentation, and performance.  

• Coordinate and oversee quality-review activities across assigned revenue cycle operations and varied operating environments.  

• Reinforce established quality standards, review criteria, scoring practices, documentation expectations, and escalation pathways.  

• Monitor review accuracy, completion, consistency, and team performance and address   identified   capability or execution gaps.  

• Evaluate quality-review methods and recommend practical improvements to efficiency, effectiveness, reliability, and compliance with established requirements.  

• Analyze quality findings, recurring defects, operational trends, and risk themes and translate results into clear recommendations.  

• Partner with operational leaders to   validate   findings, understand workflow context, and   identify   corrective and preventive actions.  

• Support development and execution of periodic quality-review plans for the assigned scope.  

• Document relevant review processes, standards, and methods to promote consistent execution and auditability.  

• Coordinate assigned quality initiatives and monitor follow-through on agreed actions that mitigate operational or quality risks.  

• Prepare and present quality reports, trends, risks, and recommendations to appropriate stakeholders and leadership.  

Knowledge, Skills, and Abilities  

• Knowledge of quality assurance principles, review methods, sampling concepts, scoring consistency, quality standards, and   corrective-action   practices.  

• Understanding of   revenue cycle operational workflows and the relationship between process execution, quality risk, and operational outcomes.  

• Ability to evaluate review methods,   identify   patterns and root causes, distinguish isolated errors from systemic issues, and develop practical recommendations.  

• Ability to interpret quality data and communicate findings, trends, risks, and actions accurately and clearly.  

• First-line   people   leadership skills, including coaching, mentoring, training, work guidance, performance feedback, and team capability development.  

• Ability to partner with operational stakeholders, resolve   review   inconsistencies, and escalate material issues through   appropriate channels .  

• Strong written and verbal communication, documentation, organization, prioritization, and attention to detail.  

• Ability to work effectively across multiple operational   contexts and   with standard quality, workflow, reporting, and business technology tools.  

Required Qualifications  

• Experience performing or supporting quality assurance, quality review, operational audit, or comparable control activities.  

• Experience analyzing findings, trends, risks, or performance results and communicating actionable recommendations.  

• Experience coaching, training, guiding, or developing team members.  

• Demonstrated ability to understand operational workflows and apply review standards consistently.  

• Demonstrated written, verbal, analytical, organizational, and problem-solving capability.   ​

• Demonstrated advanced usage of AI and the management of teams using AI to lean in to process and technological improvements, to include the exploration, experimentation, and application of AI.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Desired Qualifications  

• Experience in healthcare revenue cycle operations or a comparable regulated service environment.  

• Experience supervising Quality Assura

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