Quality Assurance Supervisor

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Quality Assurance Supervisor

REPORTS TO: Quality Assurance Manager

LOCATION: Remote

EMPLOYMENT TYPE: Full-Time, Non-Exempt Employee

SALARY: $60,000-$70,000

Career Team is looking to hire a Quality Assurance Supervisor who will be responsible for conducting case file reviews, monitoring data integrity, reviewing and approving payments, and ensuring program compliance with contract requirements. This role identifies deficiencies, supports corrective action, and contributes to a culture of continuous improvement. Work is performed under the supervision of the Quality Assurance Manager.

Your Impact on Career Team's Success:

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies

• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness

• Identify deficiencies and trends, document findings, and recommend corrective action

• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs

• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff

• Ability to maintain and update multiple spreadsheets and reporting tools daily

• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies

• Assist with preparation for and response to program monitoring and audits

• Support the development and continuous improvement of policies, procedures, and quality management practices

• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff

• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates

• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management

• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment

• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams (operations, project managers, fiscal) to quickly resolve variances

• Maintain a high level of accuracy and confidentiality in handling participant information

• Approach each day and task with a positive attitude and a “ZAG” mindset

• Other duties and projects as needed

This position is expected to be a REMOTE position. However, the selected candidate will be required to work during the business hours for their assigned contracts regardless of their physical location.

To Qualify for This Role, You Must Have:

• Bachelor's degree or equivalent workforce experience

• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility a must

• Sharp attention to detail with strong organizational, analytical, research, and critical thinking skills

• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems

• Excellent interpersonal and communication skills, both oral and written

• A demonstrated ability to thrive in a fast-paced environment while maintaining a high level of confidentiality

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal complianc

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