Quality Assurance Analyst

About this role

Primary Functions Reporting to the Mobile Team Lead, the Quality Assurance Analyst’s key responsibilities will include: • Create, maintain, and execute test plans, test cases, and test scripts for new features, bug fixes, integrations, customer scenarios, and release validation, including functional, exploratory, regression, and developer work item testing. • Document, investigate, reproduce, track, and validate software defects, enhancement requests, and customer-reported issues in collaboration with developers, product owners, support staff, and other stakeholders. • Communicate release changes through clear release notes and demonstrations of new features for customers, peers, and internal stakeholders. • Use approved AI-assisted tools, where appropriate, to support test planning, defect analysis, documentation, and release note drafting. • Contribute to continuous improvement of QA processes, testing standards, documentation, and release readiness practices.

Qualifications Required Education/Experience • Experience testing software applications, creating and executing test cases, validating expected results, documenting defects clearly, and applying strong attention to detail. • Excellent verbal and written communication skills, including the ability to write clear defect reports, release notes, and customer-facing documentation. • Ability to work effectively with developers, support staff, product stakeholders, and other cross-functional team members. • Strong knowledge of PC and LAN environments, primarily using Windows Server and Windows operating systems. • Proficiency with Microsoft Office applications and the ability to use software tools for data entry, analysis, documentation, presentations, and calculations. • Ability to manage priorities, meet deadlines, and work independently in a remote team environment.

Preferred Education/Experience • Bachelor’s degree in Computer Science, Engineering, Information Systems, Criminal Justice, or a related field. • Working knowledge of SQL, relational databases, and database concepts. • Experience with client/server, web, and mobile applications, including iOS and Android platforms. • Experience testing public safety, law enforcement, records management, CAD, mobile computing, or field reporting software. • Experience working in an Agile software development environment. • Experience using issue tracking, test management, or work management tools such as Jira. • Experience with source control concepts or tools. • Experience with API testing, integration testing, data validation, or test automation is a plus. • Experience with public safety or law enforcement software is a plus; prior SmartCOP software experience is especially helpful.

Desired Job-Specific Competencies and Skills • Strong curiosity and persistence when investigating software behavior and reproducing reported issues. • Strong customer empathy and an understanding of the importance of reliable software in mission-critical public safety environments. • Ability to think from the perspective of end users, including officers, dispatchers, supervisors, records personnel, and support staff, and apply diagnostic and problem-solving skills to develop logical, documented recommendations with the appropriate teams. • Ability to translate technical findings into clear, actionable information for both technical and non-technical audiences. • Ability to balance quality, release timelines, customer impact, and team priorities. • Openness to learning and responsibly applying AI-assisted tools to improve testing efficiency, documentation quality, and team productivity.

Salary range: $55,000 - $65,000 USD per year.

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