PubSec Federal Deputy Program Manager

About this role

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.   Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy: • Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.

• Continuous professional growth and leadership opportunities.

• Health, wellness, and financial benefits to offer peace of mind to you and your family.

• World-class facilities and the technology you need to thrive – in our offices or yours. 

Job Summary

The Deputy Program Manager supports compliance strategies and customer success activities to maximize federal contract performance and ensure adherence to all regulatory and operational commitments. This customer-facing role leads the daily execution of program goals and objectives and expands federal compliance programs to ensure contract requirements, documentation, and standards are met.

This role includes monitoring federal program compliance, managing customer communications tied to SEWP, ITES, GSA, and other current and future GWAC/IDIQ/BPA contracts, maintaining documentation across contracts and task orders, and supporting internal stakeholders with timely program and contract updates.

The Deputy Program Manager reports to the Senior Federal Program Manager on the SHI PubSec Federal Programs and Development Team. The position will interact daily with SHI Federal sales and support staff at SHI headquarters in Somerset, NJ and field staff based in Washington DC.

Role Description Compliance • Develop, manage, and maintain a comprehensive federal compliance program ensuring all applicable requirements and standards are met.

• Proactively identify and assess risk areas and create mitigation plans.

• Maintain effective working relationships with internal departments, stakeholders, and legal and Public Sector compliance teams.

• Monitor and audit contract clause repository and ensure proper documentation, including maintaining the federal SharePoint page for accuracy.

• Develop and administer new hire additions, and report on federal compliance training and education programs to Senior Program Manager.

• Monitor changes in relevant laws, regulations, and standards.

• Assist in developing policies and procedures to ensure compliance.

• Educate and train sellers and partners on proper contract usage.

• Work with assigned data analysts to ensure timely delivery of fees, sales reports, and data-related deliverables.

• Maintain internal resources for integral contract information, including security posture monitoring and POAM update to SPRS

• Maintain repository of contract master agreements, contract clause deviations and additions, GSA MAS Refreshes, and contract modifications.

Contract Management • Review and finalize contracts and related documents with oversight from Senior Federal Program Manager

• Ensure the accuracy and consistency of contract data

• Provide contract updates, modifications, and onboarding

• Track contract status, deadlines, and renewals

• Submit contract-related reports for internal and external stakeholders

Customer and Program Success • Manage the contract alias inbox and respond to inquiries regarding regulatory matters.

• Manage contract report submissions.

• Create and maintain contract STNs, ensuring accuracy and up-to-date ETA information.

• Respond to and resolve all contract cases.

• Assist in collection of required documentation for annual GSA CAV review and maintain any documentation in Federal Repository along with our final report. Manage the Purchase Order (PO) portal for the federal contracts under purview.

• Provide timely ETA and tracking updates for GSA-related orders.

• Monitor contract bid rates.

• Monitor contract Letters of Authorization (LOAs), Letter of Supply (LOS) and OEM pricing catalogues, and GSA approved EULAs for validity.

Internal Coordination • Coordinate daily contact between internal teams to facilitate a smooth and accurate management of federal contracts and related documentation

• Provide regular status updates to leadership and stakeholders

• Document, recommend, and execute improved contracts process flow

• Track action items and escalate issues to Senior Federal Program Manager, when needed

• Provide support to the Development and Program team in pursuit of GWAC/IDIQ/BPAs when needed.

• Review Statements of Work in alignment with contract requirements

• Maintain reporting data in Teams and SharePoint

• Provide backup coverage for Federal Programs and Development team members

Behaviors and Competencies

• Accountability – Takes ownership of outcomes and follows through on commitments with reliability and integrity. • Collaboration – Builds trust, values diverse perspectives, and fosters positive team dynamics to achieve shared goals. • Adaptability – Responds flexibly to changing priorities, feedback, and evolving organizational needs. • Strategic Execution – Balances big-picture goals with tactical details, ensuring alignment between strategy and delivery. • Effective Communication – Communicates clearly, actively listens, and tailors messages for different audiences.

Skill Level Requirements

• Strong program and project management expertise, including familiarity with agile, waterfall, or hybrid methodologies. • Excellent organizational and time management skills, with the ability to manage multiple priorities. • Clear, empathetic communication and relationship-building skills with diverse teams and stakeholders. • Analytical mindset with the ability to assess data, identify trends, and recommend improvements. • Experience using project management software (e.g., Jira, Asana, MS Project, Smartsheet). • Ability to work i

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