PT Supervisor, Ride Operations

About this role

Join us at Sesame Place and help bring joy, excitement, and lasting memories to people from around the world. We're seeking enthusiastic, dedicated, and hard-working individuals to become our Ambassadors. Come and play an important part on our incredible team today!

Job Description

Making our one-of-a-kind park experience happen takes a lot of exceptional people and involves a lot of moving parts. That’s why we’re looking for a strong leader with excellent team-building skills and a passion for making sure everything runs smoothly. If you think you’ve got the right attitude and the aptitude, we’d love to hear from you!

What you get to do: As a Supervisor for Rides you’ll play a lead role in ensuring positive, memorable guest experiences. You’ll strive to exceed guest expectations while resolving all guest situations. This involves training, coaching and mentoring Ambassadors to deliver consistently outstanding performances. You will also:

• Provide exemplary service and ensure Operations Standards are met including resolving guest concerns, investigating and providing recommendations to correct reoccurring guest issues, ensuring all team members are providing the highest level of guest courtesy, recognizing and rewarding team members who provide exemplary service • Interview and hire leadership team members • Supervise team members and assistant supervisors while enforcing and complying safety procedures, guideline and park policies and procedures • Oversee water and first aid send-outs • Monitor and control labor budgets as directed by your manager • Train and counsel team members and assistant supervisors while ensuring and complying with all SEA grooming guidelines and employment standards • Complete appropriate paperwork and administer discipline • Ensure compliance of Child Labor Laws with regards to breaks, lunches and hours worked per day • Manage the area opening and closing procedures and ensure all team members complete tasks within a timely manner • Establish and maintain a positive atmosphere which ensures the highest level of team member while supporting and demonstrating exemplary guest service

What it takes to succeed:   • A passion for customer service • Excellent multi-tasking and time management skills • Outstanding communication and problem-solving abilities • Active listener with the ability to anticipate guests’ needs • Ability to work in a team to promote and ensure a safe and secure environment • Ability to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work • Must be able to assist with pre and post season setup and breakdown on a limited basis. This involves both administrative and outside work • Flexibility to perform varied duties  

What else is important:   • At least 18 years of age • High School diploma or GED equivalent required • Pursuit of college degree preferred

The perks of the position: Ambassadors will enjoy a fun, fast-paced environment, and great teammates, as well as: • FREE park admission • Discounts on park admission tickets and passes for family and friends • Park discounts on food, merchandise, etc. • Scholarship opportunities • Exclusive employee events and giveaways  

EEO Employer: SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, GENDER, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.

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