PS Technical Consultant IV

About this role

About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Job Description:

A. Team Management: • Managing Team of 3-6 DevOps and Subject Matter Specialists • Conducting Performance Review for the Team Members and Define Annual Performance Rating • Conducting Periodical One on One Meetings with Team Members to Provide Ongoing Feedback • Hire New Personal if Required. • Assigning Task to Other Team Members. • Coaching and Mentoring Team Members, conducting periodical Team Meetings. • Providing Technical Assistance and Training for the Team Members.

​ B. Implementation of software Emerald Solution on NCR Voyix Customer sites including: • Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software • Lead Troubleshooting and Analysis sessions to identify and resolve problems reported from customer or internal NCR Voyix Lab • Provide Guidance on Installation, configuration, and maintenance of Emerald Solution on Customer Site; • Participate in Acceptance of Configuration Releases for Customer. • Provide Guidance for Configuration of connections to NCR Voyix Cloud Services. • Document suggested custom deployment procedures according to specific customer lab requirements.

C. Customer Consulting during implementation of Emerald Solution on customer site: • Provide Consulting on setup of Environment, Installation and configuration of Windows components and third-party frameworks utilized by Emerald Solution. • Provide Consulting and validation of customer network and security, explanation of Emerald Hardening requirements. • Provide Consulting on Deployment Automation of NCR Voyix Software – Emerald POS and Universal Loyalty Promotion Engine (ULPE) Deployment Components. • Guide Customer during Validation of SQL Databases setup and conducting to customer best practices of Structured Query Language (SQL) Database configuration for Emerald Point of Sale • Communicate Documentation of Emerald POS software releases and configurations to the customer. • Help in documentation of technical procedures related to the installation and deployment of Emerald Software suite. • Aid in creation and hardening of POS Image.

D. Management of NCR Voyix internal Emerald test lab documentation of process: • Report Lab Status and System Installation Progress to Project Managers and applicable Stakeholders • Assign Lab Management Tasks to Team Members • Request and Approve NCR Voyix Software Version and Configuration Updates in NCR Voyix Emerald Professional Services (PS) Labs • Provide guidance to NCR Voyix Customer Technical Specialists on Deployment, Configuration, Maintenance and Troubleshooting of NCR Voyix Software • Manage Physical and Virtual NCR Voyix labs, deploy NCR Voyix software utilizing best practices of automated CI/CD • As part of Virtual NCR Voyix labs, Create Azure cloud environments and maintaining them with Ansible using Jenkins Pipelines for Subject Matter Expert (SME), Quality Assurance (QA), Support • Utilize deployment tools like batch scripts, power shell scripts to schedule and execute software deployment on Physical NCR Voyix labs; • Lead Team effort on creation of PowerShell scripts to support Deployment Automation and Monitoring of Deployment Process • Documentation of Lab Management processes. • Ensure DevOps and Subject Mater Experts Team support and aid Quality Assurance Testers during test and validation of customer specific configurations. • Document procedures/guides for Customer Technical team on the deployments of NCR Voyix Applications like Emerald/Advanced Marketing Solutions (AMS)/Microservices. • Full-time telecommuting is permitted, and the job can be performed anywhere in the US. • The role requires travel up to 10% of the time domestically and internationally (Canada). • The position requires supervision of three (3) direct employees.

Job Requirements: Bachelor's Degree or foreign equivalent* in Electronic Engineering, Computer Science, Information Technology, Technology in Electronics and Communications or a related technical field plus six (6) years of experience in a technical software occupation. Experience must include:

• Six (6) years of experience with hardening and security of Windows OS. • Six (6) years of experience in deployment of distributed software solutions in Cloud and on- • Six (6) years of experience in customer consulting. • Six (6) years of experience in leading technical Team. • Six (6) years of experience of Microsoft SQL server, including installation, tuning, and troubleshooting. • Six (6) years of experience producing SQL queries. • Six (6) years of experience of Window and Linux Operating Systems. • Six (6) years of experience of automation and monitoring and scripting of deployment processes. • Six (6) years of experience of message brokers, such as Rabbit MQ. • Six (6) years of experience of architecture of distributed software solutions. • Six (6) years of experience of providing technical directions for problem resolution to customers and third-party vendors. • Six (6) years of experience of software delivery processes. • Six (6) years of experience of authoring technical specifications and implementation instructions. • Six (6) years of experience in Software subjects in Retail Industry, domain expertise in POS and Loyalty Systems. • Six (6) years of experience in integration of distributed Retail Software solutions deployed in Cloud and on-premises environments. • Six (6) years of experience with Web Services API.

*Any combination of education that has been evaluated by a professional credentials evaluation service to be the equivalent of an U.S. degree will be accepted. References required.

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