Provider Issue Manager

About this role

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for the end-to-end workflow management of provider production incidents and resolution of escalated or complex cross functional production issues. Coordinate and communicate on cross functional issues between Business, Technology and within the issue management team during all phases of ticket workflow management.

The Provider Issue Manager will apply deep domain knowledge to identify and drive remediation of the root cause for production incidents in partnership with technology and business teams. Track, manage, and report on escalated issue status, critical path / dependencies and risks.

NOTE:   This hybrid role can be located in CHICAGO IL, Nashville, TN or RICHARDSON TX ~ relocation will not be offered; sponsorship is not available including if you are currently on OPT. Required Job Qualifications:   *Bachelors Degree and 5 years of Technology experience, including experience in Project management, OR 9 years of Technology experience, including experience in Project management. *Ability to influence and execute. *Ability to manage time effectively, prioritize, and make trade-off decisions. *Proactively addresses problems and escalates appropriately. *Analytical thinking and consultative problem solving / consulting. *Vendor / SLA management. *Experience with Project / portfolio management tools - MS Project / CBA / PPM / PMP. *Oral & written communications. *Teamwork and collaboration. *Business acumen and provider application domain knowledge. *Matrix partner relationship management. *Knowledge of provider platforms / applications and DevOps

Preferred Job Qualifications:   *Bachelor or Masters degree in Computer Science, MIS or Information Technology.  *Ability to tie together solutions across systems. *Adaptability / ability to manage change *Creative thinking *Experience working in a highly outsourced / offshore environment

#LI-BS1 #LI-Hybrid

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

Pay Transparency Statement: At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees.  Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards .

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan  subject to the terms and the conditions of the plan.

HCSC Employment Statement: We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $102,000.00 - $184,300.00 Exact compensation may vary based on skills, experience, and location.

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