Provider Engagement Representative

About this role

At Zelis, we Get Stuff Done. So, let’s get to it!     A Little About Us   Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.    A Little About You   You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview The Provider Engagement Representative proactively engages Zelis Payments clients enrolled in virtual payment card products in an effort to convert enrollment to ZAPP EDGE product and promote use of provider portal resulting in improved retention and client satisfaction. Leverages digital tools, including ChatGPT and other AI-enabled technologies, to enhance provider communication, improve workflow efficiency, support documentation, and identify opportunities to strengthen the overall provider experience.

The primary location for the Provider Engagement Representative position is St Petersburg. This is a hybrid position and will require individuals to go into the Zelis St Petersburg office 2 days per week.

What You’ll Do: • Proactively contact client after specified   time period   if product has not been used; resolve any outstanding issues they may have.  

• Contact   client   to obtain any missing information   in order to   successfully process their claim payments.  

• Assist   providers in processing credit card payments.  

• Reach out to providers who have   opted in   for electronic payment via credit card and help them understand how to run payments and answer any questions they may have about the electronic payment process.  

• Promote and   assist   providers with enrolling in the Zelis   ZAPP EDGE   solution.  

• Educate providers on the benefits of the Zelis Provider Portal.  

• Use   ChatGPT and AI   tools , where   appropriate   and   in accordance with   company policies, to support provider communications, summarize interactions, draft follow-up messaging, streamline research, and improve operational efficiency.  

• Leverage   AI-assisted insights   to   identify   trends, recurring provider questions, and opportunities to improve engagement and retention strategies.  

• Maintain awareness of and ensure adherence to ZELIS PAYMENTS standards   regarding   privacy, confidentiality, and responsible use of   AI technologies .  

INDEPENDENCE/ ACCOUNTABILITY:   • Requires minimal daily supervision.  

• Accountable for day-to-day tasks.  

• Must have professional   manner   and respect the confidentiality of provider information.  

• Ability to manage and prioritize multiple tasks.  

• Ability to work under pressure and meet deadlines.  

• Ability to use   ChatGPT, AI tools, and other technology resources   responsibly and effectively to support daily responsibilities.  

PROBLEM SOLVING:  

• Excellent organizational skills are   required   to prioritize responsibilities, thus completing work in   a timely   fashion.  

• Attention to detail and concern for impact is essential.  

• Ability to apply   AI-supported tools , including ChatGPT, to enhance problem-solving, communication, and process efficiency while   maintaining   accuracy and compliance.  

What You'll Bring to Zelis: • HS Diploma & 1-3 yrs

• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.

• Demonstrates advanced organizational and documentation skills across multiple concurrent projects.

• Communicates effectively with cross-functional teams and stakeholders.

• Proficient in Microsoft Office Suite and adept at learning and applying new tools and technologies.

• Detail-oriented with strong analytical and problem-solving abilities.

• Works independently with minimal supervision and contributes actively to team success.

• Excellent telephone and client service skills

• Has proficiency in tele-sales and marketing techniques yielding increased product usage

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility Zelis is headquartered in the U.S., with multiple locations across the country and in Hyderabad, India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership team. In-office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role, candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible, and in-office presence is guided by team and business needs rather than a fixed weekly schedule.    Equal Employment Opportunity   Zelis is proud to be an equal opportunity employer. All qualified applicants will rece

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