Property & Casualty Claims Advocate II

About this role

ABOUT HUB: In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the worlds' largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected-through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep and one-of -a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.

THE OPPORTUNITY: We are seeking a Property & Casualty Claims Manager manages accountabilities in the administration of property & casualty claims. The Claims Managers provides interpretation of property & casualty claims analysis, advocacy, and dispute resolution, act as liaison between Clients, adjusters, lawyers and insurance companies, claims management and other related client services.   

Duties & Responsibilities

• Provides initial and on-going advocacy on claims including detailed analysis, interpretation, consultation and negotiation of coverage and reserves.

• Prepares and presents claim reviews to clients on a periodic basis.

• Prepares coverage arguments for client advocacy and for coverage positions as client advocate.

• Assist in Third Party Administrator (TPA) and insurance carrier selections.

• Ensures client questions / concerns are addressed by claims department or Third Party Administrator.

• Interacts with clients by telephone and in person, on a periodic basis to deliver and gather information.

• Negotiates plans of actions and reserve reductions with insurers.

• Assists producers in conducting claim with clients and carriers.

• Analyzes loss history to identify risk reduction strategies for producers. Attend sales presentations or renewal visits to present claims, programs for the reduction of risk, or loss information to insureds.

• Implements correction of errors of the carrier.

• Keeps abreast of and apply a working knowledge of policy coverage in its application to property & casualty claims.

• Maintains accurate and organized claim files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.

• Seeks continued knowledge and stays abreast of changes in the insurance industry and other external conditions that may impact their clients. Makes appropriate recommendations to clients in response to those changes; Attends industry related continuing education training and courses.

• Responsible for accessing and utilization of all claims related carrier on- line systems.

• Performs other duties and projects as assigned.

Job Specifications

Qualifications • High School Diploma / GED

• 5-7 years property & casualty claims adjustment experience (brokerage preferred) or equivalent combination of education & experience

• Property & Casualty License required

Knowledge / Skills / Abilities • Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.

• Confidence and demeanor to effectively interact with all levels within the organization.

• Computer skills including Microsoft Office Suite, Outlook and agency management systems.

• Problem Solving: Ability to identify complex problems and review related information to develop and evaluate options and implement solutions.

• Critical Thinking: Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

• Ability to prioritize and organize multiple tasks and responsibilities in order to complete assignments on time and with optimal accuracy.

• Ability to effectively and professionally communicate orally and in writing with internal and external customers.

• Ability to develop and maintain strong client relationships; work effectively with insurance and service vendors to gain cooperation in meeting clients’ needs.

• Ability to respond to customer needs, solicit customer feedback to improve service, and handle difficult or emotional customer situations promptly and accurately.

• Ability to effectively work with a team and coach others in developing their skills and abilities.

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Desire to learn and grow within the insurance industry.

• Proficient in claim adjustment process of Property, Casualty, Auto, Cyber, and Professional E&O claims.

Working Conditions and Physical Demands • This position primarily involves remaining in a stationary position for the majority of the workday. 

• The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.

• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.

• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

WHY CHOOSE HUB? Throughout our network of more than 450 HUB offices in North America, we offer a competitive, exciting and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees, and provide continuous opportunities for growth and development .   Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs, yet

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