Project Support/Customer Service Manager - VAXCOM

About this role

In a world of possibilities, pursue one with endless opportunities. Imagine Next!   At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.   Job Description: Be part of a great team and play a leadership role in our mission to protect our customers' facilities, personnel, and operations! Our leaders are driven by performance excellence, personal integrity, and a commitment to the security mission. Vaxcom Services LLC (a Parsons company) is looking for a temporary Project Support/Customer Service Manager to join our team! In this role you will get to provide oversight, direction, coordination, and customer service support as part of a mid-sized team working on a short-term, temporary special project. Please note this special project is expected to last approximately five months in duration before completion.

What You'll Be Doing: • Please note this is a short-term temporary project that will require schedule flexibility by those hired. • Providing physical and technical security oversight and guidance to both cleared and uncleared personnel at multiple classified facilities. • Using knowledge of IC security related regulations, policies, concepts, and standard operating procedures (SOPs) to oversee/coordinate the secure movement of equipment/materials from/to multiple locations. • Acting as the Customer Service Representative and interfacing with the Sponsor, prime contractor, moving company, and Vaxcom Services LLC to address day-to-day tactical issues with the project. • Communicating and resolving potential issues surfacing between the Sponsor organizational elements and the special project team. • Responsible for identifying and then helping to locate misplaced equipment and materials, and then successfully arranging for the transportation of the items to the final destination. • Assisting the Vaxcom Services LLC Program Manager with scheduling, staffing, problem solving, and troubleshooting. • Capturing and providing project related metrics to all stakeholders. • Promoting and maintaining proper handling of all sensitive, classified, and/or hazardous materials and equipment in accordance with regulatory requirements. • Providing direction to project team members regarding site safety policies and procedures. • Demonstrating analytical thinking to provide input to senior Sponsor and company leadership regarding best practices in a changing environment. • Demonstrating maximum flexibility, adaptability, and collaboration in a rapidly changing environment. • Working independently and as part of a team to provide world-class customer service support. • Performing other duties and responsibilities as assigned.

What Required Skills You'll Bring: • Must possess a four year college degree with at least twelve (12) years of work related experience or a combination of education and directly related equal to sixteen (16) years if non-degreed. • Ability to effectively communicate (verbally and written) with audiences that include senior leadership, on site management, teammates, vendors, and other stakeholders. • At least five years experience working in a customer service role requiring extensive, daily interaction with officers at all levels. • A high level of attention to detail and ability to problem solve a variety of issues that need to be prioritized. • Must have experience working in a classified environment, preferably for an IC (Intelligence Community) agency. • Must have maximum schedule flexibility and be able to work all days of the week potentially for extended hours as needed by this project. • Must have experience in understanding and applying security practices, concepts, and procedures. • Must have own transportation and a valid U.S. driver's license. • Must be flexible, adaptable, and able to successfully handle changing requirements. • Must possess an active and current TS/SCI security clearance with polygraph.

What Desired Skills You'll Bring: • Experience working with large scale facilities moves or renovations requiring monitoring/directing cleared and uncleared personnel in classified facilities. • Experience with compliance planning and documentation. • Experience capturing, analyzing, and providing project metrics to all stakeholders. • Experience coordinating schedules/assignments of teams to multiple locations including transportation resources and assets. • Strong proficiency in Microsoft Office suite of applications.

Security Clearance Requirement: An active Top Secret SCI w/Polygraph security clearance is required for this position.​

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

Salary Range: $103,500.00 - $181,100.00

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY! Parsons is aware of fraudulent recruitment practices.

Similar jobs

• Customer Support Manager — Chainguard · Remote
• Customer Support Manager — Campfire · New York
• Customer Support Manager — Campfire · San Francisco
• Customer Support Manager — Cribl · Remote
• Project Manager - Customer Support Lead — Mks2technologies · Quantico VA
• VP, Global Customer Support — Clio · Remote
• VP, Customer Care & Support — Babylist · United States
• Senior Manager, Customer Support — Crusoe · San Francisco, CA - US