Project Manager (Operations & Delivery)

About this role

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ABOUT US

Creative Milkshake (part of Fieldtrip) is a performance creative agency working with the world's coolest DTC brands. We create social thumb-stopping ads that are designed to convert - that's our jam.

ABOUT THE ROLE

We are seeking an exceptionally organized, detail-oriented Project Manager to lead workflows and project delivery across our creative production engine.

KEY RESPONSIBILITIES

- Project Management & Delivery Oversight (70%): - Turning briefs into clear delivery plans and timelines. - Manage the full production pipeline inside ClickUp: briefs, timelines, dependencies, and approvals. - Keep creative, scripting, casting, production, and post-production teams aligned on deadlines and deliverables. - Ensure every project stays on schedule and within scope, escalating bottlenecks when needed. - Maintain clean documentation: agendas, call notes, summaries, client approvals, and asset delivery checklists.

- Operational Client Communication & Coordination (20%): - Provide regular, structured operational updates to clients regarding shoot timelines, delivery ETAs, and asset approvals. - Manage client feedback and revision cycles efficiently, keeping project scope protected and expectations aligned.

- AM Alignment & Account Enablement (10%): - Partner closely with Account Managers to surface operational blockers, timeline shifts, or capacity constraints early. - Identify potential delivery risks and highlight workflow efficiencies or expansion opportunities to the AM team.

Who You Are:

- 2+ years of Project Management / Creative Operations experience at a digital agency, performance creative shop, or remote production team.

- ClickUp User: Deep proficiency in building views, custom fields, dependencies, and tracking task workflows inside ClickUp or similar agency management tools.

- Production & UGC Awareness: Strong familiarity with social ad production stages (briefing/ creator casting/ video editing/ revisions) and digital video formats (Meta, TikTok).

- Process-Driven & Detail-Obsessed: Type-A organizational skills with a relentless focus on accuracy, deadlines, and proactive communication.

- Strong English Communication: Clear, professional written and verbal English skills for cross-functional alignment and client updates.

What We Offer:

- Standard Creative Milkshake Stipends (mental health, healthcare & internet)

- Remote-first & flexible work culture

- Generous PTO

- A collaborative, creative, ridiculously fun team

- Learning & career development

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