Project Assistant, Healthcare Transformations

About this role

AIR’s Healthcare Transformations department is seeking a detail-oriented Project Assistant to serve in a coordinating role across a broad portfolio of health related projects, with a primary focus on quality measurement. In this role, the Project Assistant will support the development and implementation of materials to support CMS quality programs.

We have a strong focus on quality measurement to ensure patients receive safe, equitable care. We also translate research evidence to promote understanding and adoption of best practices by patients, families, caregivers, physicians, nurses, insurers, health systems leaders, and policymakers. In addition, our expertise includes promoting evidence-based care for a range of clinical conditions; improving patient safety; and engaging patients and family members in the delivery of care.

This position has the flexibility to work remotely within the United States (U.S.) or from one of AIR’s U.S. office locations . This does not include U.S. territories.

About AIR:

Founded in 1946 and headquartered in Arlington, Virginia, the American Institutes for Research (AIR) is a nonpartisan, not-for-profit organization that conducts behavioral and social science research and delivers technical assistance to address some of the most pressing challenges in the United States and globally. We generate evidence and apply data-driven solutions that expand opportunities and improve lives for all.

Responsibilities:

• Assist in coordinating and managing client service projects, including scheduling meetings, preparing materials, and tracking timelines.

• Coordinate schedules and deliverables for internal and external client meetings and tasks.

• Communicate with clients to provide updates, gather information, and respond to inquiries in a professional and timely manner.

• Support the development and distribution of project reports, presentations, and other deliverables.

• Maintain and update project documentation, databases, and client records.

• Collaborate with team members to ensure timely completion of tasks and deliverables.

• Assist in the development and refinement of client service processes and procedures.

• Provide administrative support, including data entry, document formatting, filing, and version control. Monitor project progress and gather client feedback to inform improvements.

• Participate in team meetings and contribute to planning and execution of client service strategies.

Qualifications:

Education, Knowledge, and Experience

• Bachelor’s degree in Business Administration, Communications, Social Science or a related field.

• 1–2 years of experience in project coordination or administrative support, preferably in a client services or customer-facing environment.

• Experience communicating with clients or stakeholders in a professional setting.

Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint); experience with project management tools (e.g., Asana, Smartsheet, or MS Project) is a plus.

• Ability to handle sensitive information with discretion and maintain confidentiality.

• Strong attention to detail, with a commitment to producing high-quality work.

• Customer service mindset and a proactive approach to supporting client needs.

• Strong organizational and time management skills, with the ability to prioritize multiple tasks. Ability to work both independently and collaboratively in a virtual team environment.

Disclosures: Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for this position. Depending on project work, qualified candidates may need to meet certain residency requirements.

American Institutes for Research is an equal employment opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without discrimination on the basis of any characteristic protected by applicable federal, state or local law, including, but not limited to, actual or perceived race (including traits historically associated with race, such as hair texture, hair type, and protective hairstyles such as braid, locks, and twists), creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability, medical condition (e.g., cancer), sex, gender, gender identity or expression (including transgender status), sexual orientation, marital status, civil union status, pregnancy, childbirth or related medical conditions, genetic information, or military or veteran status. AIR adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo reference and background checks. AIR maintains a drug-free work environment.

ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please send an email to Taliba Boone at tboone@air.org or call 202.403.5000.

Fraudulent Job Scams Warning & Disclaimer: AIR is aware of individuals falsely presenting themselves as AIR representatives. Fraudulent job scams seek to extract sensitive information or money from victims. To protect yourself, please be aware that AIR recruitment will only email you from an “@air.org” domain. Please take extra caution while examining the email address, for example jdoe@air.org is correct and jdoe@aircareers.org is not a legitimate AIR email address. If you are unsure of the legitimacy of a communication you have received, please reach out to recruitment@air.org. If you see a job scam, or lose money to one, report it to the Federal Trade Commission (FTC) at ReportFraud.ftc.gov. You can also report it to your state attorney general. Find out more about how to avoid scams atftc.gov/scams.

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