Program Manager, SIS Graduate Education

About this role

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University

Department:

School of International Service

Time Type: Full time Job Type: Temporary (Fixed Term) FLSA Status: Non-Exempt Work Modality:

Hybrid 01 (On Campus 3-4 Days/Week) Union:

SEIU Local 500 - Provost & Enrollment Division

This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division.

Job Description:

Summary:

The Program Manager, SIS Graduate Education manages and executes program operations for the SIS Graduate Programs. Under the supervision of the Associate Dean for Graduate Education, the Program Manager designs and implements administrative procedures related to program operations, events, and evaluation along with student activities, recruitment and retention, scholarships, and awards. This position liaises with other offices both within SIS and campus-wide, particularly the SIS Dean’s office, SIS departments, SIS Graduate Advising, SIS Events, SIS Office of Financial Operations, SIS Office of Marketing and Communications, and SIS Graduate Enrollment Management. This position will require a strong grasp of the school’s and University’s procedures and IT systems.

The Program Manager manages budgets for graduate education, and coordinates with departments to implement the PhD required course curriculum. The  Program Manager serves as an adviser to the Associate Dean for Graduate Education and helps plan and execute strategic reviews and initiatives. The Program Manager also organizes major SIS-wide student-facing events, and this position is a primary point of student interface for doctoral students and graduate student groups.

The Program Manager completes core functions for the doctoral program including disbursement of funds to support students, the submission of dissertations to the electronic thesis database, and room reservations for key events such as prospectus and dissertation defenses, among others. As a touch point for students and faculty, they gather feedback about the doctoral program and the needs and interests of students. They also collect and analyze data to improve strategic decision-making, including benchmarking exercises and compiling data from the university’s various data systems and external sources.

Essential Functions:

1.) Graduate Program Management • This position works with the Associate Dean of Graduate Education and the Director of the SIS Doctoral Program to design, implement, and periodically review the program’s administrative and operational policies, procedures, and guidance, and to design and execute systems to make program decision making more data-driven. 

• Budget and Financial Administration: This position will work with the Associate Dean of Graduate Education and the Director of the SIS Doctoral Program to establish annual budget needs and oversee and track spending to ensure it is in line with strategic goals.  The Program Manager is responsible for managing the budgets of the PhD Program and the Office of the Associate Dean. The Program Manager monitors and tracks expenditures for the SIS Doctoral Program and the Associate Dean and prepares periodic reports. The Program Manager ensures the offices are following budget and financial procedures and that expenditures align with institutional policies.  In collaboration with the Office of Financial Operations, they provide guidance to faculty program leads and other program stakeholders on applicable financial policies and procedures and perform select human resources functions, budget review and forecasting, reimbursement processing, credit card expenditure reconciliation, and vendor maintenance . They also generate Professional Services Agreements and process student payments, honoraria and all other payment requests. The Program Manager completes disbursement requests for travel reimbursements, stipends, doctoral awards and trainings, scholarships, and other student disbursements. The Program Manager orders supplies for the program and Associate Dean. The Program Manager manages and reconciles a credit card (P card).

• Data Management, Analysis and Reporting: The Program Manager uses tools such as Excel, Qualtrics, and BI/ MicroStrategy to gather and analyze data and develops reports about course and school performance, course evaluations, grade distributions, student surveys, and program assessment. The Program Manager completes projects and duties as assigned by the Associate Dean for Graduate Education. The projects can include, but are not limited to, data collection, analysis and building reports, surveying students, drafting memos, and developing presentations.

• Course and Curriculum Support: The Program Manager supports the work of the Associate Dean and Director of Doctoral Studies in course scheduling including supporting data collection and analysis, working collaboratively with Departments, and providing options and recommendations on assessment of SIS-wide requirements such as the Professional Development Requirement, tool of research or non-practica capstone options. The Program Manager also supports the Associate Dean in the development and approval of MC-Curriculum/Curriculog curriculum change proposals. 

• Curriculum Delivery: The Program Manager administers Graduate Academic Certificates and the Economic Placement Exam. They are the school’s ETD Administrator, which includes timely submission of theses and dissertations for publication to Proquest. This position works with

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