Program Manager, Marketing Services

About this role

ABOUT THE COMPANY GN is a global leader in communications and bringing people closer together. Founded in Denmark more than 150 years ago the company currently operates 3 complementary divisions: Hearing, Enterprise, and Gaming. Leveraging combined R&D and operational scale each of our divisions benefit from one another in ways our competitors can’t replicate. This role is anchored in our GN Hearing division, the world’s fastest growing hearing aid manufacturer, and represents the majority of our wholesale brands in North America.

ABOUT THE ROLE As the Program Manager for Marketing Services, you will lead a strategically important role centered around the impactful marketing services offered to a main customer channel. You’ll be responsible for enhancing and driving this marketing agency program and team which will require both vision and a pragmatic approach to delivering results through collaboration with the full commercial team, vendors and customers. Serving as a bridge between key stakeholders including our local commercial organization (sales, marketing, customer care, etc.) and our various support partners located regionally and globally in Denmark you’ll forge meaningful relationships that allow you to be successful in implementing and advancing a wide range of projects and initiatives. The projects and initiatives you’ll lead include the go-to-market plan for the program and services offered, integrations within GN tech stack, and business impact and continuous improvement projects. Further, the scope of your role encompasses representing the agency brand within the commercial channel across the US. You’ll be part of a dynamic Marketing Leadership Team and will directly lead the Program annual plan, and co-create the 3-year plan, service offerings, operation execution and financials, vendor management and lead the six-person team within the program. This is a group of engaged and passionate team members who are looking for a servant leader to join the group. You’ll be operating in a company that has more of an entrepreneurial feel with a great mix of tenure and infusion of external talent. Serving our customers in primarily a business-to-business fashion we require the formation of long-lasting and trusting partnerships to be successful. To be successful in the role you’ll require a unique mix of experience and hard skills paired with excellent soft skills. You’ll have the opportunity to utilize an intrapreneurial spirit to own your business, identify and seize opportunities, embrace what is working well, and modify areas that could be improved. If the idea of being part of a growing team and company, leveraging your skills and experience to help us keep our momentum as the fastest growing hearing aid manufacturer in the world, and working with a team that wins together and loses together then you should consider our company and this role.

Core Competencies (Knowledge and Skills needed for this position.)

• Leadership : You’ll embody and champion our Leadership Commitments at GN which include: Being a Customer Geek – knowing the customer better than they know themselves, Making it Happen – taking ideas to action, and Embracing to Win – leveraging the diversity of our team to win together.

• Relationship & People Management The marketing services program will impact each and every functional area of ReSound as well as a large number of external partners and vendors. Honing the ability to create and maintain a large number of genuine and trustful relationships is central to being successful.

• Intrapreneurship The marketing services program is a complex and dynamic asset. Having the ability to think like an entrepreneur within the confines of the organization is crucial. Being personally invested in the success of the program and its customers by shepherding the resources of ReSound and its partners is paramount. The program is only successful if our customers are successful, this person takes this responsibility squarely on their shoulders.

• Problem Solving In any endeavor as complex as this program, obstacles are a given. The ability to calmly and pragmatically work the problem and engineer short-term solutions while considering long-term solves, serves both the program and the program manager well.

• Program Management The ability to understand business needs, develop solutions to address those needs within the company parameters, and be able to achieve a best-in-class program within the industry is necessary to be successful and continue the momentum the current state has established.

• Technology acumen The program is intended to be built within a user-friendly web-based interface systems applying automation and integration as a core pillar.  Knowledge around software systems and integrations of those systems along with effective collaboration of domestically and globally based technical support teams is necessary.  Minimally the ability to demonstrate systems and process mastery will be critical for success in this role.

Key Responsibilities

Leadership & Culture • Lead and motivate a diverse team of professionals towards a people-focused, results driven, high performing culture that is healthy and inspired. • Confidently and collaboratively represent the program function as part of the US Marketing Leadership Team as well as within the global marketing network. • Identify and nurture key strategic relationships throughout the organization in the US as well as globally to influence and execute desired outcomes not least sales channel leads in the US and the DDI (IT) Teams located in Global HQ. • Develop commercial strategies aligned with the respective goals and objectives for the channel and execute these plans through the teams. • Co-creation, management, and ongoing analysis of the program annual plan. • Provide strategic leadership to ensure resources and investments are aligned with the priorities of the business. • Ensure fiscal responsibility by being accou

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