Program Manager, External Strategies (hybrid)

About this role

Awarded a Healthiest Employer, Blue Cross Blue Shield of Arizona aims to fulfill its mission to inspire health and make it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals make better health decisions.

At AZ Blue, we have a hybrid workforce strategy, called Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our current minimum onsite requirements: • Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week

• Hybrid Individual Contributors: must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per week

• Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited within this posting, required to be onsite at least once per month

• Onsite: daily onsite requirement based on the essential functions of the job

• Remote: not held to onsite requirements, however, leadership can request presence onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building

Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week.

This position is hybrid within the state of AZ only.  This hybrid work opportunity requires residency, and work to be performed, within the State of Arizona.

PURPOSE OF THE JOB Responsible for working closely with the GM and executive leaders to improve health outcomes for all members. This position will define and manage projects that focus on working and coordinating with external stakeholders to identify best practices and risks to achieve the segment’s objectives and business strategy. This role requires extensive program planning, management, and evaluation skills to ensure stakeholder initiatives are aligned with the business’s strategic goals. It also requires strong interpersonal and communication skills in order to manage and build strong partnerships in service of helping the organization achieve its strategic priorities.  This will require working with other project managers, product owners, and IT staff throughout the delivery life cycle from preplanning to program closure.  The programs are complex, require development across multiple systems and collaboration across multiple divisions within BCBSAZ.

QUALIFICATIONS

REQUIRED QUALIFICATIONS Required Work Experience • 5 years of experience managing large-scale, complex business projects • 3-5 years of program management experience • 3 years of experience working with Arizona’s state health care program, AHCCCS •

Required Education • Bachelor’s  degree in Business, Heath Care, Public Administration or related field.

Required Licenses • Valid Arizona Drivers’ License and clean driving record

Required Certifications • N/A

PREFERRED QUALIFICATIONS Preferred Work Experience • 10 years of experience managing large-scale, complex business projects • 5 years of program management experience • 5 years of experience working with Arizona’s state health care program, AHCCCS •

Preferred Education • Master’s degree in business, Heath Care, Public Administration or related field.

Preferred Licenses • N/A

Preferred Certifications • Project Management Professional • •

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

PROGRAM MANAGEMENT

Planning and Execution • Take ownership of program development, planning and execution • Develop and control program budget • Identify funding opportunities and build relationships with executives • Manage timely completion of program deliverables • Ensure quality (fit for purpose) and accuracy of program work outcomes • Manage program risk • Drive quick resolution for problems and roadblocks • Develop and maintain a program schedule with milestones • Report program status including progress, productivity, issues, risks, success metrics and quality metrics • Identify and implement process improvements that reduce cycle times, hours of effort, improve speed to market delivery and reduce administrative cost

Communication & Relationship Management • Serve as a liaison between executives • Manage program communication • Coordinate and facilitate program meetings • Prepare and present overall Program Status in various meetings and where needed, adjust content as needed to support effective communication with executive leadership team  

Project Oversight within the Program • Provide oversight for projects under the program umbrella • Ensure that projects are aligned with program goals and objectives • Lead project managers to achieve desired program outcomes • Mentor project managers • Monitor individual project’s health and step in when a project goes offtrack • Lead teams to achieve quick resolution for project issues • Provide transparency to project teams into the program and enterprise context of their respective projects

Governance • Manage governance at the program level • Ensure that projects are compliant with governance processes • Ensure the quick resolution of governance-related program and project issues • Maintain high visibility at governance meetings and represent the team well • Actively monitor governance processes and escalate appropriate issues important to the program • Review relevant production and operating policies to use the most efficient processes  and determine tactical plans for improving processes and services

Alignment • Identify opportunities for synergy with other programs and initiatives • Align program with organizational goals and objectives • Contribute to strategic plan

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