Program Manager

About this role

Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

TITLE: Program Manager

REPORTS TO: Project Director

LOCATION: Borderplex Region

EMPLOYMENT TYPE: Full-Time, Exempt Employee

Career Team is looking to hire a Program Manager who will be responsible for the coordination of assigned programs and the management of services within those programs. This role oversees the implementation of policies and procedures, conducts analysis of workforce activities to evaluate compliance, and leads frontline staff to meet or exceed performance goals. Work is performed under the supervision of the Project Director.

Your Impact on Career Team's Success:

• Responsible for the planning and implementation of a quality management model for continuous improvement and customer satisfaction

• Manage and lead project staff to meet or exceed performance goals, including ensuring staff perform thorough, accurate review of all case files with no disallowed costs on eligibility

• Use Work-In-Texas reports to analyze and support performance activities

• Ensure appropriate action is followed to correct deficiencies

• Identify community partnerships, collaborate with other professionals, and maintain partner relationships

• Evaluate and understand all performance goals at the beginning of each program year and establish procedures to ensure staff follow all prescribed strategies to impact each performance measure

• Direct, control, and supervise the work activity of project staff, identify and fill open positions in a timely manner, deliver timely coaching, and conduct employee evaluations when scheduled

• Identify and address needs for staff training

• Welcome and address customer complaints fairly and with good customer service as a guide

• Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers

• Approach each day and task with a “ZAG” mindset

• Other duties and projects as needed

This position is expected to be a HYBRID position. The selected candidate will be required to work onsite as well as remotely.

To Qualify for This Role, You Must Have:

• A Bachelor's degree in Business Administration, Psychology, Social Services, or a related field or equivalent experience with 2 to 4 years of proven management skills

• Preferred knowledge of workforce development program operations and development

• Strong business knowledge of customer service best practices and performance management, with experience in training and coaching/mentoring

• Top-level project management, organizational, personnel, problem solving, and data analysis skills, with the ability to interact with employees at all levels

• Excellent interpersonal skills and both written and oral communication skills

• Strong technical skills, proficiency in Microsoft Office, and a commitment to accountability in a continually improving quality environment

• A Valid Driver's License and adequate vehicle insurance coverage

Additional Skills/Knowledge Career Team Would Love for This Role:

• Strong computer skills in MS Excel and Google Sheets

• Bilingual or multilingual

• Experience and knowledge of WIOA, TANF, SNAP, and other workforce development contracts/programs

• Training in Trauma Informed Care, evidence-based practice, and/or whole family services

Salary: $88,000 - $92,000/yr

Travel: As Needed

About Career Team: Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

• Named by Inc. Magazine as one of America's 500 fastest growing privately held companies

• Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation

• Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program

• Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation’s opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.com for more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

California Consumer Privacy Act ("CCPA"). Career Team is committed to complying with the CCPA and all data privacy and laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business-related purposes and to be in legal compliance. Below are the categories of Personal Information we collect and the purposes

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