Professional, Customer Orders

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Technology Product & Platform Management

Job Sub Function: Technical Product Management

Job Category: Scientific/Technology

All Job Posting Locations: Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description: DePuy Synthes is recruiting for   a   Professional , Customer Orders, located in Raynham, MA; Raritan, NJ; West Chester, PA; Palm Beach Gardens, FL; OR Warsaw, IN.

This role supports the Customer Orders product area within Commercial Technology by partnering with business stakeholders to deliver reliable, scalable, and   user focused   technology solutions. The   Professional, Customer Orders   plays a key role in translating business needs into functional requirements,   optimizing   order to cash   processes, and ensuring technology solutions enable efficient, compliant, and   high quality   customer experiences. This position offers the opportunity to make a direct impact on commercial execution and operational excellence across DePuy Synthes   and r eports into the DePuy Synthes Technology organization.  

Key Responsibilities  

• Serve as a liaison between Commercial business partners and IT to analyze, document, and translate customer order management needs into functional and technical requirements.  

• Support the lifecycle of technology products and solutions related to customer orders, including enhancements, defect resolution, testing, and release activities.  

• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue   optimization, and   data ‑ driven   decision ‑ making   while driving scalable and compliant commercial execution across sales, marketing, and customer operations.  

• Collaborate with cross ‑ functional teams (Sales, Customer Service, Supply Chain, Finance, and IT) to improve order ‑ to ‑ cash processes and system performance.  

• Analyze business processes and system data to   identify   gaps, risks, and opportunities for optimization and automation.  

• Participate in system configuration, user acceptance testing (UAT), and validation activities to ensure solutions meet business and compliance requirements.  

• Support incident management and continuous improvement efforts by prioritizing issues, coordinating root ‑ cause analysis, and recommending corrective actions.  

• Contribute to   documentation, training materials, and knowledge transfer to support end users and operational teams.  

Qualifications  

Education  

• Bachelor’s degree   required   in Information Systems, Computer Science, Business, Engineering, or   a related   field.  

• Advanced   degree   (e.g., MBA or   Master’s in Information Systems ) preferred.  

Experience and Skills  

Required:  

• 2-4   years of experience in   an IT , technology   product , or business systems analyst role supporting commercial or customer ‑ facing processes.  

• E xperience with enterprise applications supporting customer orders (e.g., ERP, CRM, order management systems), requirements documentation, and basic data analysis.  

• Proven experience analyzing order-to-cash workflows, gathering stakeholder needs, and translating complex requirements into clear, actionable specifications .  

• Leadership skills   demonstrated   through influencing without authority, collaborating across functions, and driving alignment between business and IT teams.  

• Experience supporting system testing, validation, and release activities in regulated or quality ‑ focused environments.  

• Strong communication   skills, with the ability to engage both technical and non ‑ technical audiences.  

Preferred:  

• Experience working in medical   device , life sciences, or other regulated industries.  

• Familiarity with Agile or hybrid delivery methodologies and product ‑ centric ways of working.  

• Advanced technical exposure to integration technologies, reporting tools, or automation solutions supporting customer orders.  

• Demonstrated ability to mentor junior analysts or lead small workstreams within larger initiatives.  

• Experience collaborating with global or regional stakeholders across time zones.  

Other:  

• English   proficiency   required ;   additional   languages are a plus.  

• Travel: Up to 10%   domestic   travel, as business needs require.  

• Certifications such as CBAP, PMI ‑ PBA, or Agile certifications are preferred but not   required .  

For more information on how we support the whole health of our employees throughout their wellness,   career   and life journey, please visit   www.careers.jnj.com .

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative

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