Production Coordinator, Creative and Media Services, Vice President

About this role

About the Team    

Enterprise Services and Public Affairs seeks to enhance and protect the reputation of Citi, its businesses and the brand through direct and indirect communication with Citi's various stakeholders, including our colleagues. The Global Communications team is a nimble group in Enterprise Services and Public Affairs that covers a broad scope of responsibilities, ranging from executive communications and public engagements to quarterly earnings and corporate reputation programs as well as communications that support our lines of business. The nature of the work provides a dynamic environment where members of the team serve as company spokespeople to media, drive engagement with colleagues and develop external and internal digital communications for a global workforce of more than 200,000 colleagues. Within Citi, the team works with many internal partners, including senior leadership, and regularly coordinates closely with other members of the Enterprise Services and Public Affairs team across the world.     

This is a high energy, hardworking and affable team that values colleagues who can anticipate what needs to get done and act accordingly, are quick thinkers and can problem solve matters that arise unexpectedly, are intellectually curious, and who have high professional standards, strong judgment and thoughtful work product. We always bring a client service attitude to our work and always strive to be energetic and maintain a good sense of humor.    

Vice President, Production Coordinato r, Creative and Media Services  (C13)  

Job Summary  

Citi’s Creative and Media Services team is looking for a forward-thinking production mastermind to help keep us on track to deliver high-quality content. In this role , you’ll flex both your operational and creative muscles on a daily basis . Reporting to the Production Manager (SVP), the Production Coordinator will be responsible for the group's project intake, management, and delivery across the team's overall production and post-production calendars. This role will have the opportunity to work closely with colleagues throughout the firm to create engaging content across Citi-owned channels internally and externally. The ideal candidate has great interpersonal skills with the ability to communicate across a variety of interests and backgrounds.   

Responsibilitie s  

• Partner and collaborate with Communications colleagues and internal business units to support the delivery of digital content that tells a great story and engages audiences.  

• Oversee the project intake process, serving as the primary point of contact for incoming production requests — triaging, logging, and routing projects appropriately throughout the process.  

• Manage the department's production and post-production calendar and develop detailed s chedules and project plans.  

• Assess, prioritize, and facilitate requests from multiple departments while balancing the team's overall workload and flagging capacity constraints to the Production Manager.  

• Select and coordinate crew for productions, sourcing appropriate talent and freelancers based on project requirements.  

• Cultivate and maintain relationships with production companies, freelancers, and other creative professionals, serving as a key point of contact for the team's extended creative network.  

• Coordinate locations — including studio access, space reservations, on-site logistics, and scheduling — to ensure smooth execution across all productions.  

• Track and maintain detailed oversight of shoot costs associated with all projects.  

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.  

Qualifications  

• Bachelor's degree in Communications , Media Production, Visual Arts, or a similar field.  

• Experience in a top-tier studio, remote & post-production video/film company, or agency environment.  

• Highly organized and resourceful project manager with a demonstrated ability to multi-task effectively across concurrent productions.  

• End-to-end video production knowledge from creative development through post-production.  

• Experience (or knowledge/familiarity) with the Adobe Creative Suite.  

• Expert knowledge of PC/MAC platforms, including Microsoft Office Suite.  

• Experience and an active interest in AI and LLM platforms.   

• Experience and/or familiarity with various studio technical roles (camera, audio, teleprompter, etc.), video editing, or assistant editing (digitizing, video editing project management).  

• Ability to manage field productions, conduct interviews, and b-roll shoots in the field and in-studio a plus.  

• Established relationships or demonstrated experience working with production companies, freelancers, and creative professionals.  

• Great people skills, including the ability to effectively communicate with and influence business partners who are not as well versed in video/event production on project-related concepts and logistics.  

• Operates efficiently in a very fast-paced and deadline-driven environment.  

• Creative, resourceful, and strategic thinker.  

• Excellent daily growth & impact mindset supporting goals of the department and the wider organization.  

• Integrity, maturity, dependability, and a positive professional attitude.  

• A team player who will implement initiatives effectively and motivate others to carry out their work.  

• Excellent organizational and project management skills.

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