Production and Operations Manager, Lakefront Arena

About this role

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Department Kiefer Lakefront Arena Job Summary

Production & Operations Manager is responsible for the planning, coordination, supervision, and daily management of facility operations, production services, event logistics, and operational support for the Lakefront Arena. This position oversees facility readiness, production operations, event conversions, personnel, contractors, and third-party vendors while ensuring the Arena operates safely, efficiently, and in accordance with University policies and industry best practices. Job Description Production Operations & Maintenance • Manage the operation, maintenance, and readiness of the Lakefront Arena, parking facilities, and surrounding grounds and maintains the facility for event readiness. • Supervise a multi-trade maintenance operation supporting all facility systems and infrastructure. • Submit, monitor, and coordinate facility maintenance and repair work orders to maintain the facility for event readiness. • Operate, monitor, and maintain University-owned vehicles, equipment, tools, and maintenance supplies to maintain the facility for event readiness. • Ensure facility cleanliness, appearance, and operational readiness before, during, and after all events.

Event Operations & Production • Oversee all production and operational logistics for concerts, athletic events, commencements, conventions, trade shows, and other special events. • Review event specifications, production riders, schedules, venue diagrams, seating configurations, and logistical requirements to determine staffing, equipment, and operational needs. • Coordinate event set-ups, conversions, changeovers, rehearsals, and tear-downs. • Create and maintain digital venue layouts and production diagrams. • Ensure all event setups comply with applicable life safety regulations, fire codes, ADA requirements, and venue operational standards. • Respond to on-site operational issues, last-minute production changes, and staffing adjustments.

Equipment & Venue Resources • Supervise the movement, storage, inventory, maintenance, and deployment of facility equipment including staging, portable flooring, risers, tables, chairs, drapery, barricades, crowd control equipment, temporary utilities, and other event infrastructure. • Coordinate temporary electrical, telecommunications, internet, and production support services for events. • Ensure venue equipment is properly maintained, inventoried, and available to support event operations.

Production Systems & Technical Support • Serve as the Arena's technical resource for production systems, including audio, video, lighting, communications, security, CCTV, computerized building systems, and related technologies. • Coordinate installation, troubleshooting, maintenance, and repair of technical systems. • Serve as liaison between the Arena, University Information Technology, and third-party technology vendors to maintain the facility for event readiness. • Coordinate computer installations, printer setup, wiring, network connectivity, and related technical support.

Personnel Management • Recruit, train, schedule, supervise, evaluate, and develop full-time, part-time, and temporary production personnel. • Assign daily work responsibilities and event staffing. • Develop employee training programs and continuous improvement initiatives to maintain the facility for event readiness. • Promote safe work practices and ensure compliance with University policies and OSHA standards.

Vendor & Contractor Management • Coordinate and supervise third-party contractors providing production labor, electricians, audiovisual services, custodial support, maintenance services, and other contracted work to maintain the facility for event readiness. • Develop and maintain productive working relationships with vendors and contractors. • Monitor contractor performance to ensure compliance with contract specifications and Arena standards.

Event Advancement & Client Support • Assist with advancing events through client meetings, production planning, site visits, venue walkthroughs, staffing coordination, and logistical planning. • Coordinate with promoters, clients, University departments, contractors, and service providers to ensure successful event execution. • Assist with post-event operational reports, invoicing, and event settlements as assigned.

Safety & Emergency Preparedness • Coordinate facility safety initiatives including inspections, training, policy implementation, and regulatory compliance. • Serve as an Arena liaison during emergency situations involving security, medical response, severe weather, evacuations, or facility incidents. • Coordinate emergency preparedness planning, evacuation procedures, and employee training. • Assist with emergency response operations, including utility outages and disaster recovery efforts. •

Custodial Operations (In Absence of Production & Services Manager/Heavy Event Load) When serving in the absence of the Production & Services Manager or during heavy event loads, this position shall: • Assist in overseeing custodial operations and contracted janitorial services. • Assist in coordinating event cleaning schedules with third-party custodial providers. • Assist in supervising custodial personnel and contracted labor pools. • Ensure offices, arena bowl, seating areas, locker rooms, meeting rooms, auxiliary gymnasium, restrooms, exterior areas, parking lots, and surrounding grounds are maintained in accordance with Arena standards to maintain the facility for event readiness. • Monitor contractor performance and ensure complia

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