Product Manager, Volunteer Management System

About this role

Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?

Join us—Where your Career is a Force for Good!

Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.   When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB: The Humanitarian Services Product Management team creates human-centered digital experiences for our clients and workforce, ensuring our products support successful mission delivery. Our products enable critical humanitarian services, including disaster financial assistance, situational awareness for response and logistics operations, and volunteer onboarding and workforce management.

About Our Volunteer Management Product Volunteer Connection is a web- and mobile-based volunteer workforce management system. It supports the recruitment, matching, onboarding, training, deployment, engagement, and recognition of volunteers across the American Red Cross. We take a holistic view of the volunteer experience and continuously seek ways to make volunteering easier, help volunteers discover opportunities to contribute, and support the delivery of mission-critical services.

The Position The Product Manager is a key member of the product team, responsible for leading the full product lifecycle, from discovery and design through development, release, and continuous improvement. The role partners with business, technical, design, and program stakeholders to identify opportunities, define solutions, and translate business needs into actionable product requirements, user stories, process flows, and other product artifacts.

As the central coordination point across product teams and concurrent initiatives, the Product Manager aligns stakeholders, clarifies requirements, prioritizes work, and supports communication between technical teams and business partners. This role also serves as a player-coach, mentoring Associate Product Managers and helping strengthen product management practices and capabilities across the team.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): •    Provide leadership to ensure successful execution of broader product strategy and vision •    Plan prioritized work across multiple teams, minimizing dependencies and risks •    Recruit and supervise contractor and volunteer associate product managers and business analysts, to ensure they are meeting goals and have resources available to overcome obstacles •    Provide coaching and training to other product management staff, ensuring work meets team standards •    Contribute to the continuous improvement of product team standards and capabilities, including identifying and implementing process improvement opportunities, and coaching others on adoption and growth •    Manage the product roadmap and product plans in accordance with business needs and priorities and to deliver valuable and measurable outcomes •    Advise business and product leadership on potential opportunities, challenges, and risks •    Convert business strategy into system design and functionality; ensure alignment between technical and business units on the strategy and solution proposals to achieve business strategy and requirements •    Facilitate discovery and the collection of business requirements from engaged stakeholders, applying varied design thinking and business analysis methods •    Analyze and use trusted data to make evidence-based decisions and enable continuous improvement and measurable outcomes •    Ideate with service designers and technical team on product design and solutions, applying human-centered design and product design standards •    Facilitate cross-functional business review and alignment of product requirements, collaborating with business programs and operations, finance, legal, security, user support, and other stakeholders •    Create and organize Agile-oriented user stories into epics, phases, and functions in partnership with design, technical and business leads •    Coordinate with the Scrum Master and technical team to manage current and backlogged user stories •    Direct staff of technical experts for specific business application. •    Monitor performance metrics and review system modification/change requests to ensure recommendations meet business units' technology needs. •    Continuously learn and grow individual capabilities to keep pace with team, organizational, and industry growth and change •    Manage vendor and partner relationships to ensure deliverables, timelines and quality of service •    Identify and resolve issues, influence stakeholders and manage relationships effectively •    Gather business feedback for incorporation into future development in collaboration with business leads •    Provide and support clear communication of technical solutions to business partn

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