Product Manager (Trust)

About this role

Better Money

Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.

Role:

Strike is where people around the world send, save, and spend money on bitcoin rails. For a product like that, customer trust is a feature in and of itself. As Trust Product Manager, you'll own the features that make customers confident keeping their money with Strike: account security controls, verified support experiences, beneficiary planning, account management, and the systems like KYC/B, transaction limits, account restrictions that keep fraudsters out without getting in the way of good customers.

You'll ship customer-facing features, and you'll own the foundations underneath them, turning what most companies treat as friction into experiences customers actually appreciate. You'll succeed by shipping trust-building features customers love, minimizing fraud, maintaining compliance, and protecting the health and integrity of the Strike ecosystem.

This position is available for candidates located in the eastern US time zone.

What You’ll Do:

• Serve as the voice of the customer (internal customer too!) and intimately understand the products we offer as well as their potential fraud vectors and blind spots

• Work closely with Compliance, Finance, Operations, and Data to uncover and understand needs

• Partner with cross-functional peers to define, prioritize, and deliver a roadmap and product that maximize impact to financial risk management and our fraud strategy

• Own our Fraud KPIs and partner with Data and Finance to iterate on their definition as needed

• Establish and track success metrics for various features and initiatives, including operational efficiencies

• Support and motivate cross-functional teams through an inclusive and collaborative mindset

Qualifications:

• At least 4 years of experience in product management, with at least 2 of those years in trust/fraud related teams

• A highly experimental mindset to drive innovation amidst uncertainty or ambiguity (e.g., new processes, teams, systems)

• Vast experience working with designers and user researchers

• Empathy to work with a diverse array of cross functional peers and stakeholders

• Resourcefulness, pragmatism and roll-up the sleeves mentality

• Excellent verbal and written communication skills

• Experience and interest for Bitcoin and Fintech is a plus

US-Based Positions

• Salary range: $162K - 190K

• Equity in a high-growth startup

• Health, dental, and vision insurance premium contributions; short & long-term disability insurance and basic life insurance

• Cell phone and internet reimbursement

• Flexible PTO, sick leave & parental leave

• Access to a company 401k plan

We do not make hiring decisions based on educational history whatsoever. Our Founder is a college dropout. We employ high school dropouts, PHD candidates and everything in-between. We do not hire credentials. We simply hire talented, passionate individuals who are excited to be a part of our team.

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