Product Manager / Senior Product Manager, Patient Retention & Engagement

About this role

📍 Hybrid , Palo Alto OR San Francisco (Hybrid – 2 days/week in office - Tuesdays and Thursdays) Job Type : Full-time Reports to: VP, Product Management

About Midi Health:

Midi Health is the leading virtual care platform built specifically for women. We combine expert clinical care with a deeply personalized digital experience to help women navigate every stage of their health—from perimenopause and menopause to the full spectrum of women’s health.

As we expand our care offerings, keeping patients engaged, supported, and coming back is central to both our mission and our business.

About the Role

We’re looking for a Product Manager or Senior Product Manager to own the patient retention and engagement experience end to end. This is a high-visibility, high-impact role at the heart of our product strategy. Patient lifetime value is one of Midi’s most important strategic priorities, and you’ll be the key product partner responsible for executing against it.

At the center of this role is a big idea: The Midi portal should be a place where patients feel continuously understood—not just after a single visit, but throughout their entire care journey.

The best consumer experiences don’t rely on one individual to deliver the magic. They build systems that make every interaction feel personal, consistent, and worth returning to. That’s what we’re building for Midi patients.

You’ll own the patient-facing logged-in experience, including the dashboard, rebooking flows, after-care summaries, prescription and lab views, care team messaging, and everything that turns a single visit into a long-term care relationship.

A key part of this vision is using AI to improve the moments surrounding the clinical visit—from intake and the post-visit handoff to helping patients understand their next steps, answering follow-up questions, and booking future care. The goal is to create a seamless end-to-end experience for patients while allowing clinicians to focus on what only they can do.

As Midi introduces new types of care, you’ll also build the connective tissue that helps patients discover and act on everything we offer.

This is a core product role on a lean, highly collaborative team. You’ll work closely with engineering, design, clinical, data, growth, and operations to ship experiences that meaningfully improve patient retention and engagement.

What You’ll Do

Own the Logged-In Patient Experience

• Build a longitudinal patient experience where Midi’s understanding of who each patient is, what she cares about, and where she is in her health journey makes every interaction feel continuous and personal

• Own the patient dashboard as the central hub patients return to between and after visits

• Improve rebooking and appointment-management experiences

• Develop after-care summaries and clear follow-up action items

• Create intuitive experiences for prescription management, lab results, and diagnostic reviews

• Improve secure messaging between patients and their care teams

• Build notifications and re-engagement touchpoints across the patient lifecycle

Drive Retention and Patient Lifetime Value

• Define and own the product roadmap for retention, engagement, and patient lifetime value

• Identify where engagement drops throughout the patient journey and build solutions that address those moments

• Create pathways that help existing patients discover new care offerings as Midi expands

• Partner with clinical, growth, and operations teams to align product investments with company-level LTV goals

• Establish clear success metrics, evaluate product performance, and use insights to continuously improve the experience

Build the Future of Patient Engagement

• Develop AI-assisted post-visit experiences that guide patients through next steps, answer follow-up questions, and help them book future care at the right moment

• Explore health and symptom trackers connected to personalized care plans

• Build care pathways and calendaring experiences that help patients understand and prepare for future care needs

• Create personalized recommendations as Midi’s catalog of care expands

Who You Are

You’re Data-Driven

• You’re as comfortable working in an analytics dashboard as you are in Figma

• You define success through clear metrics, run structured experiments, and can tell a compelling story through data

• You’ve previously owned retention, engagement, or LTV-related metrics and can demonstrate how your work moved them

You Have Strong Product and UX Instincts

• You have a track record of shipping consumer experiences that users love

• You can go deep on UX, from writing crisp product briefs to providing specific design feedback and advocating for simplicity

• You consider the emotional experience of being a patient—not just the functional experience

• You balance user needs, business priorities, clinical considerations, and technical constraints when making product decisions

You Bring Strong Core Product Craft

• You have 4–8+ years of product management experience; we’ll calibrate the level based on your background and scope

• You have experience building engagement or retention features for a consumer product, such as an app, subscription business, or digital platform

• You’ve successfully owned a roadmap, prioritized ruthlessly, and shipped in a fast-moving environment

• You’re a strong cross-functional collaborator who knows how to build alignment without direct authority

• You’re an excellent written and verbal communicator who can clearly make the case for your product bets

Bonus Points

• Experience building consumer engagement or retention products in health or wellness

• Experience in consumer health, telehealth, or a consumer subscription business

• Familiarity with care coordination, EHR or EMR workflows, prescription management, or diagnostic results

• Experience in women’s health, chronic care, or longitudinal healthcare

• Familiarity with lifecycle marketing or product-led

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