Product Manager, Digital Operations Support (Guest Product Management)

About this role

Build delightful experiences that keep customers coming back .     

The Product Manager   is responsible for   owning and continuously improving digital products that power Inspire Brands’ technology ecosystem by working across a distinctive portfolio of leading restaurant brands. This position plays a critical role in managing production health, serving as the primary product escalation point for live issues, and driving continuous improvement initiatives across Inspire Brand’s digital guest experience platforms.   

The successful candidate will partner closely with Engineering, Technology Operations, Support, and Business stakeholders to prioritize and resolve production issues, translate learnings into roadmap improvements, and ensure digital products meet performance, reliability, and customer experience expectations. This role requires a strategic mindset combined with strong execution while   operating   effectively in a   fast-paced   environment where priorities may shift quickly.    

The strongest product managers of the next decade will be those who understand how to combine human judgment, business context, and AI-enabled ways of working to deliver better outcomes. This role will expect that you view environments blending Agile practices with AI-enabled product development approaches as an opportunity rather than a disruption.  

Great candidates are naturally curious, relentlessly customer-focused, and compelling storytellers that bridge insights into actionable strategy. They connect data, insights, customer behavior, and emerging trends to challenge assumptions, make smart tradeoffs, align teams, and continuously improve the digital guest experience.

*This position is required onsite 4 days per week, typically Monday- Thursday.

RESPONSIBILITIES

• Provide product leadership and oversight   for the team responsible for handling production issues   including   prioritization,   resolution   and continuous improvement of digital products  

• Serve as the primary product escalation   point for production incidents, partnering with Engineering to drive prioritization, resolution, and continuous improvement  

• Proactively lead cross-functional team   of senior leaders and business teams within Inspire (including Engineering Product Management, Solutions Architecture, Finance, Legal, and Brand teams) to assess and define robust solution requirements  

• Design and   optimize   user-centric product experiences , translating business needs into scalable solutions, requirements, and workflows that deliver intuitive and effective experiences for administrators, operators, and guests.  

• Lead product decision ‑ making   during live incidents by assessing guest impact, business risk, and technical tradeoffs  

• Ensure timely, transparent communication   with business and technology stakeholders during production incidents.  

• Lead post ‑ launch   hypercare   activities for new digital capabilities , including heightened monitoring, issue prioritization, stakeholder communication, and coordination of rapid fixes to ensure successful stabilization and adoption  

• Translate   production learnings into prioritized roadmap items   and backlog enhancements by   i dentifying   recurring production issues, usability gaps, performance bottlenecks, and technical debt across digital products  

• Measure, enable, and continuously improve product outcomes   through KPI management, program planning, change management, training, and stakeholder education to maximize business impact and adoption.    

E DUCATION QUALIFICATIONS Minimum: 4 year degree/Bachelor's degree Bachelor's degree in business , Marketing, Computer   Science,   or related field

EXPERIENCE QUALIFICATION Minimum: • 7 +   years of experience   in   product management practices , agile methodologies, and test-driven development experience.  

• Demonstrated thought leadership in   solving customer-facing   digital   experience opportunities .   

• Demonstrated experience collaborating with both business and IT to   accomplish   project objectives  

• A proven   track record   of driving digital innovation and delivering outperformance to   stated   business goals  

REQUIRED KNOWLEDGE,   SKILLS,   or ABILITIES • Deep understanding of e - commerce business, consumer mindset, digital user experience, digital design   frameworks   and processes  

• Leverage AI as a force multiplier across the product lifecycle by combining human judgment with AI-driven insights, critically evaluating outputs, driving adoption of modern AI-enabled product development practices, and continuously   identifying   responsible opportunities to create business value.  

• Strong analytical skills   with the   ability to lead data-driven discussions to drive alignment around prioritization and impact  

• Equipped with the digital technical fluency to be capable of understanding technical constraints and prioritizing and discussin g   tradeoffs between development and business teams  

• Knowledge of the range of activities related to the product development lifecycle ( e.g.   opportunity identification, product discovery, project execution, and post launch performance measurement and management)  

• Deep knowledge of agile delivery principles  

• Ability to translate data-driven insights, business intent, customer needs, and/or technical direction into clear, concise,   and   well-documented product requirements  

• Excellent   verbal   and written communication skills ,   with the ability to communicate effectively to diverse audiences  

• Strong problem ‑ solving skills, with the ability to adapt quickly to changing   business   priorities and overcome unexpected challenges  

• Strong project/workflow management, prioritization, and negotiating skills  

• Ability to influence cross ‑ functional teams and consistently deliver results while meeting deadlines  

• Passion for the restaurant industry and   a strong desir

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