Product Manager, Agent Development - Public Sector

About this role

ABOUT US

At Sierra, we’re building a platform to enable every company in the world to build better, more human customer experiences with AI. We partner with industry leaders such as SoftBank, Uber, Rivian, CLEAR, and Sutter Health. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.

We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. 

ABOUT THE PUBLIC SECTOR TEAM

- Sierra recently received FedRAMP High https://sierra.ai/blog/certified-fedramp-high certification, enabling us to bring our industry-leading technology to partners in the US public sector. We’re now building our founding public sector team to redefine the relationship between the government and its citizenry.

- Today, our agents already enable citizens to access social services, report fraud, and understand complex government systems. Simultaneously, they empower government officials to better hear the concerns and inquiries of their constituencies.

- We are explicitly nonpartisan and committed to empowering public servants to leverage AI to advance their important missions.

- In our journey, we are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

WHAT YOU'LL DO

- Build enterprise-grade AI agents for government institutions: As an Agent Product Manager at Sierra, you will partner directly with our engineers and public sector customers to build and ship AI agents that serve people across high-stakes, mission-critical interactions. These agents will help constituents navigate complex programs, complete important tasks, and get timely, trustworthy support while meeting the security, accessibility, and reliability standards government work demands.

- Discover where agents can make the greatest impact: Ground-up discovery is a critical part of the role. Work closely with federal and state institutions to understand their missions, operating constraints, constituent needs, and service-delivery workflows. Identify and prioritize new opportunities for AI agents to improve access, responsiveness, and outcomes.

- Engage with customers at every level: Become a trusted advisor to public sector leaders and a hands-on partner to their working teams. Discover and assess requirements, prepare and present demonstrations, navigate technical and operational challenges with customer counterparts, and continuously improve agents to fit each institution’s policies and workflows.

- Own outcomes from concept through production: Translate mission goals into a clear product strategy, roadmap, and measurable definition of success. Coordinate across customer stakeholders, engineering, design, research, security, and operations to take agents from initial concept through launch and ongoing iteration.

- Shape the platform and public sector roadmap: Your direct work with government institutions will guide the evolution of Sierra’s core platform. Surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform teams to shape the future of AI agent development for the public sector.

- Help build Sierra’s public sector business: Partner closely with public sector leadership on market strategy, product investments, and repeatable approaches that allow the team to scale quickly while preserving the trust and craftsmanship our customers expect.

EXAMPLE PROJECTS

These are examples of projects our healthcare team has worked on:

- Build agents that help people understand eligibility, apply for benefits, check case status, and navigate complex social-service programs.

- Develop secure reporting experiences that make it easier to report fraud, waste, abuse, or other concerns and route each submission appropriately.

- Create voice and chat agents that answer questions about licenses, permits, taxes, public records, and other high-volume government services across languages and channels.

- Design proactive and long-horizon agents that keep constituents informed, collect missing information, and guide them through multi-step government processes over time.

- Turn patterns in constituent conversations into actionable insights that help public officials understand emerging needs and improve service delivery.

WHAT YOU'LL BRING

- 5-7+ years of experience developing highly technical products.

- Experience in Product Management or a similar product development role at or above the level of Senior Product Manager.

- A passion for public sector work and a belief in the potential of our institutions to transform outcomes for the people they serve.

- Comfort working directly with customers to understand their needs, navigate complex organizations, and solve real-world problems. A core part of the role is coordinating directly with public servants and technical stakeholders to understand their workflows.

- Experience crafting and tailoring messages for different audiences, including senior exec

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