Product Management, Director, Enterprise API

About this role

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category Product Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Enterprise API team within Platform Services owns the APIs and frameworks that power how customers, partners, and AI agents — including Agentforce — interact with Salesforce data at scale. The Enterprise API portfolio (REST, SOAP, Bulk APIs, and the SOQL query language) handles billions of requests per day across every Salesforce Cloud. As a Director of Product Management, you own the strategy, roadmap, and delivery for this portfolio and lead a cross-functional team of 20+ engineers across multiple geographies. You aren't just managing a feature backlog; you are forming the point of view on what the portfolio becomes as AI agents complement human developers as primary API consumers integrating with Salesforce in a headless context. To be successful, you need excellent communication skills and a developer-centric mentality. Your customers are API producers and consumers, and you will ensure Salesforce meets their needs through the platform products you own. You work across Clouds with cross-functional partners to collect, vet, and prioritize requirements, then drive the roadmap and long-term direction from there.

What You'll Actually Be Doing • Portfolio Strategy: Define and defend the long-range plan and vision for the Enterprise API area, looking several releases ahead to how the portfolio evolves as AI agents and Model Context Protocol (MCP) clients become the primary callers. Decide what gets prioritized over the next 6 to 12 months and what gets cut, then build the business case that wins leadership's backing. Ground the plan in the competitive landscape, and factor in where an AI-first or AI-infused approach differentiates the portfolio, unlocks value, and accelerates time-to-market. Plan and implement the short-term (3 to 6 months) roadmap alongside engineering, architects, and tech writers.

• Data Movement and Query at Scale: Own product direction for how large data volumes move through and are queried across the platform: Bulk API evolution, data synchronization across the unified platform, Data Loader modernization, and the SOQL query language. Partner with Cloud teams on ingestion patterns and usage analytics.

• Security and Trust: Own the trust posture for the portfolio, including API authentication modernization, legacy feature retirements, API scope evolution, API version retirement, and breaking-change governance. When an API security issue escalates, you are the product lead accountable for the response.

• Go-to-Market and Evangelism: Connect with Enterprise API customers at Dreamforce, TrailblazerDX, World Tours, community events, and advisory conversations. Serve as the trusted subject-matter expert who engages customers and partners directly to understand their unmet needs. Deliver the full release go-to-market suite each cycle, including release notes, demos, and enablement content (e.g. blogs, podcasts, live streams).

• Voice of the Customer: Act as the main point of contact for feedback and escalations on this highly technical portfolio across customers, partners, sales, and customer success. Turn what you hear into evidence. Find the pattern across accounts, tell the loud request apart from the broad trend, and decide where the signal changes the roadmap and where it does not.

You're Our Person If... • You have 8+ years of product management experience, including at least four years owning developer-facing or platform infrastructure API products, and can show evidence of authoring and defending a portfolio strategy, not just executing a feature roadmap.

• You have hands-on working knowledge of API architectures, protocols, and specifications, including REST and OpenAPI, SOAP, GraphQL, OAuth 2.0, and API versioning patterns. You exercise the APIs you own directly with clients like cURL and Postman, and you can read and prototype against them rather than work from secondhand accounts. You also have a clear point of view on what changes when the caller is an AI agent and not a human developer.

• You have a proven track record of using AI tools to build working artifacts yourself: prototypes, proofs of concept, API clients and consumers, automations, and workflows that feed directly into what engineering builds. You make them tangible and interactive, bringing product requirements documents (PRDs) and specs to life and accelerating the development cycle.

• You generate direction rather than wait for it. You identify problems and form a point of view before being asked, build the artifact, and drive alignment across engineering and leadership without instruction.

• You make sound calls on high-risk, hard-to-reverse decisions: API contracts, deprecations, and breaking changes where a wrong move costs customers years of pain. You reason through the second- and third-order effects before they land, and you bring commercial discipline to the portfolio, including adoption metrics, usage telemetry, cost-to-serve analysis, and competitive awareness.

• You write clearly across requirements documents, strategy papers, executive briefs, and developer content, and you engage directly in customer advisory calls and field escalations. You adapt to the a

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