Product Design Senior Director - Card Platforms & Data team

About this role

Product Design Senior Director - Card Platforms & Data team

We’re currently seeking a Product Design Senior Director to lead our Card Platforms and Data team.

The Card Platforms and Data team supports the associate facing platforms that power the card business. We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re an innovator and storyteller who embraces an environment where you can experiment and learn, we would  love to hear from you.

The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences and we are passionate about creating memorable, meaningful product experiences that build the Capital One brand with humanity and drive business advantage and innovation. We champion a thriving environment of collaboration, authenticity and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another. If you’re a creative innovator who embraces an environment where you can experiment, learn, and change banking for good, we’d love to hear from you.  

Role Expectations  As Senior Director of Card Platforms and Data, you’ll lead a talented, cross-disciplinary team of design leaders and designers, collaborate deeply with our research teams and Product and Tech leadership. You’ll be responsible for identifying and advocating for high-leverage opportunities with executive stakeholders and leading high-impact, highly complex design projects that set the bar for and drive experience excellence and business outcomes. 

In this role, you will partner with senior leaders across offers, decisioning, authorizations and customer management to ensure our associates can create card experiences customers and the business can love. You will bring simplicity and power to the associate journeys and innovate to be best in class. 

Here are some of the expected competencies for this role:

Product Design Expertise: Leverage established expertise and leadership in product design to elevate the quality and maturity of the design practice at Capital One. Leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, help to oversee and optimize the use of appropriate tools, platforms, frameworks and design systems and enable your team to develop artifacts that may include vision stories, journey maps, blueprints, high-fidelity designs and prototypes

Leadership: Build a thriving community of designers who are well supported, trained for excellence and able to collaborate with peers in multiple functions and set the vision and strategic direction for your team in close partnership with your cross-functional partners

Human-Centered: Recognize and pursue opportunities where customer needs and business goals coincide, while reinforcing with teammates and partners the importance of collecting and considering diverse customer perspectives throughout the design process

Business-Focused: Demonstrate a mastery of products,  processes, customers, competitors and broader industry trends and apply this knowledge to predict shifts in these areas and shape how Design should engage, uncover and solve significant business challenges

Problem-Solving : Revels in the art of the possible, driving cross-functional groups in thinking creatively about potential solutions, illuminating potential pitfalls and fostering shared learnings; builds frameworks for complex decision-making that enable effective debate and accelerate getting to the right solutions Collaboration: Connect the dots across the organization, proactively bringing together executive partners in ways that drive more coherent experiences, accelerate delivery and elevate the value of design 

Communication: Present work to executive leaders and stakeholders, modeling a strategic human-centered approach that integrates design frameworks, data and research insights to make the complex accessible, influence change and drive strategic direction

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications: • At least 10 years of experience in product design or at least 10 years of experience managing product design teams

• At least 3 years of people management experience

Preferred Qualifications: • At least 12 years of experience in leading product design teams or delivering products to market

• At least 5 years of people management experience

• At least 10 years of experience in design and prototyping tools such as Figma

• At least 5 years of experience leading design strategy for internal platforms, enterprise software, or data-intensive associate tooling

• At least 2 years of experience leveraging emerging AI technology such as Gemini or Claude

• Experience applying design methodologies (such as service design blueprints, customer journey mapping, or design systems) to internal associate workflows or platforms

• Experience in a design toolkit that spans product design, service design, design strategy or content design 

• Experience leading product design teams operating across UX and UI, strategy, content, and research from strategy through delivery to market 

• Experience partnering with product managers, engineers, marketing, and analytics leaders across multiple business lines to shape strategy, performance metrics, roadmaps, and operating models

• Experience interfacing with executive leadership to solve problems, influence key decisions, and drive results across strategy, design, roadmaps and investments 

• Proficiency with web and mobile technologies and platforms, navigating technology considerations and constraints to drive sound product and experience decisions 

• Proficiency in business case development, grounding product and user experience decisions to business value 

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