Process Quality Leader

About this role

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Quality

Job Sub Function: Business Process Quality

Job Category: People Leader

All Job Posting Locations: Athens, Georgia, United States of America, Cornelia, Georgia, United States of America

Job Description: Job Description Summary:

We are searching for the best talent for the Process Quality Leader located in Cornelia and Athens, Georgia.

Purpose: the Process Quality Leader will Supervises individual contributors and/or Supervisors, and is accountable for conducting effective performance management. Evaluates existing processes, analyzes implemented changes, and recommends adjustments to workflows, schedules, or other processes. Executes and coordinates studies aimed at improving product quality, efficiency, and reliability. Certifies internal quality audits and provides reports on quality metrics to the other members of the Quality and management teams. Oversees a team of Business Process Quality associates and trains them on the latest product standards and processes. Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within expected standards. Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team.

You will be responsible for:

• Supervises individual contributors and/or Supervisors, and is accountable for conducting effective performance management. • Coordinates processes and assignments for supervisors and individual contributors to achieve Manufacturing Process Improvement goals. • Coaches less experienced staff on how to align metrics and operational areas of focus to drive profitability and best-in-class service delivery. • Advises on identifying and implementing cost saving measures to drive profit optimization and operational efficiencies. • Guides team on policies and procedures to ensure compliance and achievement of the organization's objectives for the Manufacturing Process Improvement area. • Responsible for managing operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within expected standards. • Understands and applies Johnson & Johnson’s Credo and Leadership Imperatives in day-to-day interactions with team. • Under the direction of the Business Unit Manager, the PQL provides technical leadership towards the Identification of the causes for non-conformances and process’ failures, and for the implementation of the remedial, corrective and preventative actions thus assuring process performance and compliance against Ethicon’s QSR, GMP, and ISO requirements for the entire Business Unit manufacturing process. • Reviews and analyses quality trends with the manufacturing team. Considering the quality trends provides direction in terms of setting work priorities for process enhancement. • Provides guidance to manufacturing supervisors to ensure the effective in-depth investigations are performed. • Provides leadership and guidance to cross functional, multilevel technical teams to assure causes of non-conformance are identified and understood and that sound corrective/preventive actions are implemented. Evaluation of the implemented corrective and preventive actions against trends to assess effectiveness of the same. • Leads investigations of the negative trends and in alignment with the Process Engineer and the Manufacturing Manager, facilities the implementation process. • Analysis of data and based on the trends recommends actions for process, equipment and system improvement. • Writes procedures, protocols and any other Documentation needed for the enhancement of processes and systems. • Provides training and education to the manufacturing team on tools for process evaluation and enhancement. (Analytical trouble shooting, FMEA, statistical concept application and QSR/ISO requirements. • May lead a number of CAPA and should recommend CAPA’s based on negative trends. • Handles, prepares data and present product escalation investigations (PRE’s), near misses and QRB. • Leads in-process investigations with multifunction team to determine root causes and provides recommendations for corrections on preventive actions. • Handles preliminary investigations of product complaints, analysis, trends and recommendations or leads corrective/preventative actions. • Provides technical supervision to multilevel, cross functional teams. Provides supervision to technical professionals such as College Recruits, Coops or Supervisors that are assigned to work on projects related to process enhancement initiatives. • Comply with all environmental, safety and occupational health policies (i.e., ISO14001 & OSHAS 18001). • Responsible for communicating business related issues or opportunities to next management level • Responsible for following all Company guidelines related to Health, Safety and Environmental practices as applicable. • For those who supervise or manage a staff, responsible for ensuring that subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to

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