Principle Engineer- SPAM

About this role



 Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.   As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.   We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.   If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together. 

 What this role is all about

The Platform Operations Principal is the highest-level technical expert within Platform Operations, providing deep specialty expertise across the division's core domains — CPaaS Registrations, Connectivity, and Routing (including traffic integrity and anti-abuse operations). The role combines hands-on technical mastery with cross-functional influence, driving operational excellence, platform reliability, service integrity, and customer experience at scale.  

Principals in this role act as the final technical authority within their specialty area, shape the long-term operational and technical direction of the platform, and translate complex business, regulatory, and ecosystem requirements into scalable operational solutions. They mentor senior engineers, guide cross-functional teams, and represent operational concerns in strategic product, architecture, and partner discussions.  

What you'll do Technical Leadership & Expertise  

• Serve as the highest-level technical expert within Platform Operations, providing authoritative guidance within a specialty area (e.g., registrations, connectivity, routing,   SPAM).  

• Act as the final point of escalation for complex operational, technical, and customer-impacting issues requiring deep specialty expertise.  

• Mentor senior engineers and guide cross-functional teams on technical direction, best practices, and problem-solving approaches.  

• Represent operational concerns in product, architecture, and platform strategy discussions.  

Platform & Operational Strategy  

• Define the long-term technical roadmap for the operational specialty area, aligned with divisional and platform-wide priorities.  

• Evaluate emerging technologies, methodologies, and industry practices, and lead their adoption where they advance operational maturity.  

• Forecast capacity, cost optimization, and technology evolution to ensure the platform scales sustainably.  

• Translate business, regulatory, and ecosystem requirements into operational plans and technical solutions.  

• Translate policy, compliance, and regulatory requirements into operational controls, enforcement mechanisms, and technical implementations.   

Monitoring, Detection & Continuous Improvement  

• Monitor and analyze customer usage patterns, traffic behavior, performance bottlenecks, service reliability signals, and operational risk indicators.  

• Proactively identify emerging operational trends, risk patterns, and platform-level anomalies, and design mitigation or optimization strategies in response.  

• Design and implement processes for monitoring, alerting, detection, and automated response.  

• Build tools and processes that reduce recurring operational, integrity, and customer issues.  

• Drive continuous improvement of operational tooling, workflows, and detection capabilities.  

Operational Execution & Reliability  

• Ensure operational readiness of new features, releases, integrations, and platform changes.  

• Optimize workflows for onboarding, configuration, service delivery, customer lifecycle operations, and traffic management.  

• Balance protective controls and platform safeguards with legitimate business enablement, ensuring operational integrity does not compromise customer experience or commercial outcomes.  

• Develop automation to improve operational efficiency and reduce manual work.  

• Standardize and document operational best practices, runbooks, and response procedures.  

Cross-Functional Collaboration & Advocacy  

• Collaborate with Support, Customer Success, Compliance, Sales, Engineering, Product, and Carrier Relations teams to translate customer, business, and ecosystem needs into technical solutions.  

• Advocate for customer experience and platform integrity across internal and external stakeholder discussions.  

• Partner with compliance, risk, and external ecosystem partners (e.g., carriers, regulators, industry bodies) where the specialty area requires external engagement.  

• Serve as a subject matter authority in cross-functional initiatives, incident reviews, and strategic programs.  



 Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan)  - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.  • Professional development - Learning never stops. Onboarding, mentor

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