Principal Technical Talent Advisor

About this role

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Principal Technical Talent Advisor.

About the job

At Twilio, we empower the world's most innovative builders—and as a Principal Technical Talent Advisor for R&D, you are the engine behind that mission. Operating at the highest level of individual contribution, you will identify and secure the top-tier engineering talent that shapes the future of our platform across NAMER and LATAM. This is a unique, hybrid role for someone who loves both the thrill of the hunt and the strategy of the build. You will balance a specialized requisition load with leading high-impact talent initiatives. By championing operational excellence, leveraging deep market intelligence, and mentoring your peers, you’ll elevate how we hire and who we hire.

Responsibilities

In this role, you’ll:

• Be an expert-level talent advisor and strategic thought partner to engineering and product leadership, balancing immediate hiring needs against the broader regional and organizational workforce plan. You shape talent acquisition strategy at a regional or functional level, translating overarching business goals into comprehensive, forward-looking workforce strategies.

• Act as a role model and mentor within TA and the People Partnerships teams- a bold disrupter who earns respect by challenging assumptions, influences without authority, champions change, helps navigate your team through ambiguity, and seamlessly connects the dots and sees around corners.

• Proactively use market analytics, talent intelligence, and internal data to model talent scenarios, coach senior leaders and hiring managers on market trends and hiring practices, and strategically steer or shift search strategies based on market realities. Advise and guide senior leaders on defining success profiles, prioritization, location decisions, and critical trade-offs based on skills-informed assessments. Align interviewer panels on assessment criteria to help drive the best possible hiring outcomes for Twilio.

• Independently own end-to-end recruitment for the most complex and high-stakes R&D (Product & Technology) searches, using your business acumen and recruiting expertise to architect and deliver on strategic recruiting plans to identify, proactively source, and hire qualified talent. Communicate and negotiate effectively and diplomatically across complex offer structures that include equity, using data and strategic influence to achieve desired business results.

• Design and scale in-region and global engineering recruiting programs and projects that institutionalize a high technical talent bar, ranging from targeted industry outreach to delivering structured interview frameworks that mitigate bias and ensure equitable hiring outcomes. Architect a high-signal candidate journey and positive experience by removing process friction and ensuring consistent, values-aligned communication across all interview stages.

• Build and maintain trusted, collaborative relationships with VP-level R&D (Product and Technology) leaders, HRBPs, and other cross-function partners (Total Rewards, Finance, TA Ops) and TA COEs.

• Use AI, tools, and technology to stay up-to-date on technical recruiting best practices, emerging sourcing techniques, interview innovations, and workplace trends to raise the bar for hiring quality talent.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required

• Deep, comprehensive full-cycle technical recruiting experience hiring for software/ML/AI engineers, TPMs, and engineering management within tech or tech-adjacent environments (e.g., Fintech). Proven experience interfacing with and influencing VP+ business executives, HRBPs, and cross-functional leadership teams.

• Exceptional communication critical thinking, and negotiation skills, with the business acumen to navigate the competitive tech talent landscape and influence leadership. Mastery of tactics and strategies to close in-demand talent and manage complex offer packages through successfully delivering our company pitch and leveraging our strong EVP to sell a flexible remote-work model and standout culture, while strategically guiding internal stakeholders on talent market realities and favorability.

• Strong and consistent leadership capabilities with a history of mentoring recruiters and steering cross-functional projects. Demonstrated track record of designing holistic search strategies and leading org-wide talent initiatives.

• Capable of operating autonomously in a remote, fast-paced, and ambiguous environment with almost no oversight.

• Demonstrated success managing high-stakes and high-touch candidate journeys while determining and executing on optimal sourcing methodologies. Mastery of complex contract/compensation negotiation and executive closing.

• Expertise in data modeling and analytics, external market mapping, and leveraging talent

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