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Principal - Solution Engineering

Leagueinc

Toronto/USA, USonsiteHealthcare

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About this role

About League

Founded in 2014, League is the leading healthcare consumer experience (CX) platform, powered by artificial intelligence (AI), reaching more than 63 million people around the world and delivering the highest level of personalization in the industry. Payers, providers, and consumer health partners build on League’s platform to deliver high-engagement healthcare solutions proven to improve health outcomes. League has raised over $285 million in venture capital funding to date, powering the digital experiences for some of healthcare’s most trusted brands, including Highmark Health, Manulife, Medibank, and Shoppers Drug Mart.

About League

Founded in 2014, and with a total funding currently at $220 million; League is a platform technology company powering next-generation healthcare consumer experiences. Payers, providers, consumer health partners and employers build on League’s platform to deliver high-engagement, personalized healthcare experiences consumers love. Millions of people use solutions powered by League to access, navigate and pay for care.

Position Summary:

The Solution Engineering team is a critical part of League’s growth organization, focused on applying League’s platform capabilities to power new digital consumer experiences in healthcare.

Through collaborating with League’s market development, strategic sales, customer, partner, product & implementation teams, Solution Engineering partners with the world’s leading healthcare organizations to design new digital business models, products, and experiences. League’s growth organization supports organizations across the Payer, Provider, Life Sciences, and Consumer Health markets (i.e., Pharmacy Retail).

As Principal, Solution Engineering , you serve as the technical and subject matter expert within League's Solutions Engineering team. You are responsible for demonstrating a deep mastery of the League platform, as well as specifically showcasing how we architect, integrate, and deploy LLM-powered agent teams to solve complex customer and user challenges in healthcare. Your expertise will be key in articulating how AI-powered solutions deliver a highly personalized and efficient digital health experience for consumers.

In this role:

• As Principal, Solution Engineering, you are a leader on the pre-sales team at League, partnering with Strategic Account Directors to showcase League’s platform capabilities, understand prospective customers’ business & digital requirements, visualize League’s platform capabilities, and collaborate with customers to align their needs with League’s market-leading capabilities and solutions.

• Design Digital Consumer Experiences - you will partner with prospective customers, and their business, product, digital & IT teams to design ‘what’s possible’ in redefining the role of digital experiences and AI in delivering healthcare and benefits for millions of consumers

• Align Platform Capabilities to Business Value - you will demonstrate a deep knowledge and understanding of League’s platform, technology, and AI capabilities with the ability to architect solutions and articulate how those solutions connect to the key business drivers for our prospective customers (e.g., business growth, service automation, experience transformation, high engagement care delivery, population health, etc.).

• Visualize Best-in-Class Health Experiences - bring to life League’s platform capabilities through live demos, presentations, mock-ups, and demonstrations by partnering with League’s product, design, and engineering teams. You will be able to effectively demonstrate how our AI-powered features and agent teams enhance the consumer’s health experience to deliver measurable outcomes.

• Partner for Success - you will work cross-functionally at League with our customer, implementation, product and engineering teams to turn strategy, solutions and requirements into concrete action plans to build, launch, & scale our customers’ new digital health experiences. You will also leverage your AI expertise to influence and evolve League’s go-to-market strategy.

• Growth Team Alignment - you will work with Strategic Account Directors on RFP/RFIs, partner contracts, and technical evaluations

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Security-Related Responsibilities

• Compliance with Information Security Policies

• Ensure access management is performed in compliance with the employee's role and responsibilities

• Responsibility and accountability for executing League's policies and procedures within the department/ team

• Notification of HR, Legal, Compliance & Security of any incidents, breaches or policy violations

What We're Looking For:

• 7-10+ years Solutions Engineering / Pre-Sales experience

• 10-15+ years total professional experience

• Experience in leading solution architecture and software demonstrations for AI-native and/or AI enabled/integrated, healthcare IT, digital health and/or patient engagement solutions

• Direct experience with AI/ML solutions in a technical and/or pre-sales capacity.

• Direct experience in partnering with cross functional teams (Product Marketing, Delivery) to effectively bring new innovations to market across the go-to-market lifecycle (inclusive of early market testing and feedback, pricing & packaging, beta customers, etc).

• A strong understanding of AI’s place in the broader healthcare technology ecosystem, including how it integrates with healthcare data sources in a secure and real-world environment.

• Platform-as-a-Service or Software-as-a-Service experience

• Excellent storytelling and communication skills, including presenting complex solutions, concepts & ideas to executive, technical and/or non-technical audiences

• Bachelor's Degree equivalent

Nice-to-Have

• Healthcare industry experience in sales, business development and/or strategy consulting

• Master's Degree equivalent

• Product Management, Engineering, or Solution Architecture experience

US APPLICANTS ONLY: The US-specific co

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