Principal Product Manager - Zelle Platform

About this role

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose  

The Principal Product Manager is a leader responsible the development and management of a group of products aligned with a customer segment and/or product solution. The role will build, align, and motivate a cross functional team to develop a common understanding of the customer’s pain points and the passion to solve issues and develop innovative solutions that delight customers.   

Essential Functions  

• Leadership:  Builds internal and external coalitions and alignment on product strategy and execution. Influences cross functional teams, executives and customer leadership with strong vision, strategy, and product execution.  

• Customer Passion and Advocacy:   Proactively assesses customer needs across the portfolio of products to maximize customer satisfaction. Routinely leverages feedback into insights; and builds products and services that delight and inspire.   

• Drive Outcomes:  Working closely across marketing, sales, analytics, design and development partners, drive strong go to market strategies to attain product revenue and client adoption targets. Owns internal financial targets and customer net promoter and satisfaction goals.  

• Commitment to Risk Management:  Oversees the integration of strong risk and security controls. Ensures compliance to laws and regulations.  

• Technical Understanding:  Able and adept at working directly with the technologists to deliver. Clearly defines requirements, grooms user stories, motivates technical teams and partners with technology closely.  

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.  

Zelle®   Event & Messaging Platform Product Management Focus :  

In th is   technical   p roduct management role, the   Principal Product Manager will be r esponsible for   leading   the   core   event   data domain   and messaging framework for the Zelle ®   P latform.   The   Principal   Product Manag e r   must   have the   product management skillset and   technical acumen   necessary   to become the   subject matter expert in Zelle ®   P latform   technology . The ideal candidate will   be comfortable engaging deeply with   solutions   architects   and   software engineer s   as well as   collaborating   with   business ,   technical   and operational   stakeholders   both internally and   at Zelle®   financial institution and reseller customers.  

The   Principal Product Manager   will develop   and execute   a strategy to drive resilient, performant and scalable   Zelle®   event   architecture— mitigating risk and improving service quality to support   future   growth.   M ust be an expert at busting down silos to fully assess customer impact, weigh tradeoffs, finalize product requirements and align the product roadmap with other Zelle platform and growth teams.   

Minimum Qualifications  

• Education and/or experience typically obtained through completion of a bachelor’s degree  

• Typically 12 or more years of related work experience  

• Demonstrated experience in design thinking and agile development process and methodology  

• Demonstrated cross functional collaboration experience.  

• Proven experience in and passion for building and delivering great products.  

• Demonstrated experience in setting a product strategy, roadmap and in meeting product revenue targets.  

• Demonstrated experience driving alignment at the executive and client leadership level  

• Excellent listening and execution skills  

• Background and drug screen  

Preferred Qualifications  

• Master’s degree  

• Certifications in design thinking and/or agile.  

• 3+ years   of experience with   at scale payment processing, data platforms, or event processing systems used by financial institutions or enterprise   customers .  

• Deep understanding of event-driven architecture patterns (event sourcing, pub/sub, CQRS) and modern messaging infrastructure   (Kafka, Pulsar, RabbitMQ, or equivalent), with ability to engage credibly with engineering   to influence   design-level   decisions .  

• Demonstrated experience owning high-throughput, low-latency platform capabilities   in production environments, processing millions of transactions per day, with direct accountability for   availability and performance SLAs.  

• Track record of defining and shipping developer-facing platform products—APIs,   Webhooks,   and   SDKs —with a strong instinct for internal and external developer experience.  

• Fluency in payments network   concepts including authorization, clearing and settlement, message formatting standards   and operational payment processing   rails   (card, ACH, RTP,   wire,   stablecoin   & blockchain technology ,   etc.) .  

• Experience navigating platform governance in regulated environments, including schema versioning, event schema registries,   audit requirements, and data residency constraints.  

• Experience   systems thinking, with the ability to consider   end-to-end blast radius reduction when   changing shared platform components.  

• Proven ability to   define   and   drive   a product roadmap that   delivers   platform resiliency and scalability   at increasing scale,   while   keeping   technic

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