Principal Product Education Specialist

About this role

Application and Interview Impersonation Notice : Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (“Precisely”) is unlawful. If Precisely identifies such fraudulent conduct, then as applicable and to the extent permitted by law, the application will be rejected, an offer (if made) will be rescinded, or the employment will be terminated, and legal action may be taken against the impersonators.

Precisely is the leader in data integrity. We empower businesses to make more confident decisions based on trusted data through a unique combination of software, data enrichment products and strategic services. What does this mean to you? For starters, it means joining a company focused on delivering outstanding innovation and support that helps customers increase revenue, lower costs and reduce risk. In fact, Precisely powers better decisions for more than 12,000 global organizations, including 95 of the Fortune 100. Precisely's 2500 employees are unified by four company core values that are central to who we are and how we operate: Openness, Determination, Individuality, and Collaboration. We are committed to career development for our employees and offer opportunities for growth, learning and building community. With a "work from anywhere" culture, we celebrate diversity in a distributed environment with a presence in 30 countries as well as 20 offices in over 5 continents. Learn more about why it's an exciting time to join Precisely!

Precisely is an AI-first organization. All employees are expected to demonstrate proficiency in applying AI tools to accelerate their work, improve output quality, and eliminate low-value tasks. Candidates should be comfortable using generative AI tools (e.g., Microsoft Copilot, ChatGPT) in their day-to-day workflows, able to evaluate AI-generated outputs critically, and open to continuously adopting new AI capabilities as they emerge.

Overview:

Product Education Specialists at Precisely design and deliver modern learning and user assistance experiences that help users get the most value from our products. As part of a global User Assistance team, you work closely with Engineering, Product Management, Product Marketing, Customer Support, and other cross-functional stakeholders in an Agile and AI-first environment. You lead the evolution of product education toward modern, in-product and self-service experiences that empower end users to successfully achieve their goals. Moving beyond traditional training models, you design contextual, just-in-time guidance that supports users in the flow of work - helping them complete key tasks faster, increasing adoption, reducing time-to-value, and enhancing the overall product experience.

What you will do:

• Lead and define the strategy and roadmap for evolving product education from traditional training and documentation to modern, in-product and self-service experiences, including defining what successful product adoption looks like for end users.

• Drive a shift toward modern learning experiences, including in-product guidance, contextual help, and AI-powered self-service via Help Center, search, and chat.

• Design task-based, workflow-driven learning that enables users to successfully complete key actions in the product.

• Partner with Product, UX, and Engineering to drive end-to-end education and user assistance experiences across the product, with a strong ability to work cross-functionally and lead initiatives across teams.

• Define and implement a scalable self-service learning strategy across Help Center, Knowledge Base, documentation, and internal sources.

• Ensure a unified and seamless learning experience across channels, so users can access consistent, connected information regardless of where they are in their journey.

• Continuously measure and improve learning effectiveness using data, feedback, and user behavior insights tied to adoption and user success.

• Other duties may be assigned.

What we are looking for:

• Bachelor’s degree in a related field such as Communications, Education, Instructional Design, Marketing, Computer Science, or a related discipline (or equivalent experience)

• 8+ years of experience in product education, user assistance, learning and development, instructional design, technical communications, or a closely related field

• Strong sense of ownership and curiosity, with a demonstrated eagerness to stay ahead of trends in product education, learning technologies, and AI-driven experiences

• Experience designing modern, AI-enabled education and user assistance experiences, leveraging tools such as Microsoft Copilot, Github Copilot, Azure OpenAI, and AI-driven content platforms to build in-product guidance, conversational assistants, and scalable self-service solutions powered by RAG-based retrieval, prompt-driven workflows, and structured knowledge systems

• Proven track record of strong project management and communication skills to successfully lead cross-functional initiatives

• Proven experience designing role-based learning programs using adult learning principles and instructional design frameworks (ADDIE, SAM)

• Strong understanding of how adults learn in the flow of work, with the ability to design task-based, just-in-time learning experiences that prioritize action over content consumption

• Hands-on experience with learning and content tools, including learning management systems (Docebo, SAP Litmos, Cornerstone), authoring tools (EasyGenerator, Articulate, Camtasia, Adobe Captivate), video creation tools (Camtasia, Guidde, Loom, Adobe Premiere Pro or similar), and knowledge platforms (SharePoint, Confluence)

AI Skills/Knowledge:

• Experience using enterprise AI tools such as Microsoft Copilot (M365, Copilot Studio) and Azure OpenAI / Azure AI services to accelerate content creation, editing, and workflows

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