Principal Fraud Response & Governance

About this role

As passionate about our people as we are about our mission.

Why Join Q2? Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers.

What Makes Q2 Special? Being as passionate about our people as we are about our mission. We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and global moments of recognition and connection. We invest in the growth and development of our team members through ongoing learning opportunities, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun and giving back together. From company-wide volunteer days to events like our Q2 Homecoming Week—featuring learning, community service, and culture-building experiences—we create opportunities to connect, grow, and make an impact.

SUMMARY The Principal Fraud Response & Governance role is a senior individual contributor responsible for leading complex fraud investigations, driving fraud incident response, and establishing governance practices that strengthen the organization's fraud risk management capabilities. This role serves as a strategic partner across the business, providing expertise in fraud investigations, intelligence, risk identification, and remediation management.

As the Principal of the team, you will be accountable for coordinating responses to high-impact fraud events, supporting investigations through data analysis and fraud intelligence, identifying systemic control and process vulnerabilities, and driving cross-functional efforts to remediate fraud-related risks. This role plays a critical part in transforming investigation findings into actionable business improvements that reduce exposure and enhance organizational resilience.

You will work closely with Customer Support, Product, Security, Engineering, Data Analysts, Risk, Compliance, Legal, and Executive Leadership teams.  You will ensure effective management of fraud incidents from detection through resolution while promoting accountability, transparency, and continuous improvement.

This position requires exceptional strategic thinking, investigative expertise, analytical capabilities, and influence skills. The Principal role combines deep fraud domain knowledge with strong program management and governance experience to drive fraud risk reduction initiatives and mature the organization's fraud response framework.

RESPONSIBILITIES: • Lead complex, high-profile fraud investigations and provide guidance on emerging fraud threats, trends, and schemes. • Serve as the central coordinator for significant fraud incidents, ensuring effective stakeholder engagement, timely communication, escalation, and resolution. • Support investigations through data collection, analysis, intelligence development, and root cause identification. • Conduct post-incident reviews to identify systemic process, control, technology, and operational vulnerabilities. • Drive remediation efforts by partnering with business, technology, and risk teams to address identified fraud risk gaps. • Develop and maintain a fraud response and governance framework, including reporting and oversight mechanisms. • Provide strategic fraud risk advisory services to cross-functional teams, including Product, Engineering, Compliance, Legal, and Customer Support. • Establish and monitor key fraud risk indicators, metrics, dashboards, issue tracking and executive reporting to support informed decision-making. • Facilitate governance forums, executive reviews, and remediation tracking to ensure accountability for fraud risk reduction activities. • Identify opportunities for process optimization, control enhancements, automation, and operational improvements. • Promote lessons learned and best practices from investigations and incidents to strengthen enterprise fraud prevention and detection capabilities. • Influence senior stakeholders and business leaders to prioritize fraud risk mitigation and governance initiatives. • Lead or participate on fraud calls to respond to incidents occurring outside business hours if/when needed.

EXPERIENCE AND KNOWLEDGE: • Typically requires a Bachelor's degree in Business, Finance, Criminal Justice, Risk Management, Information Security, Data Analytics, or a related field and a minimum of 15 years of experience; or an advanced degree with 12 years of experience; or equivalent relevant work experience

• Expertise in managing complex, high-impact fraud cases across multiple typologies — account takeover (ATO), business email compromise (BEC), wire and ACH fraud, check fraud, Zelle/P2P and authorized-push-payment scams, synthetic identity, first-party fraud, card-not-present fraud, and elder financial exploitation 

• Deep working knowledge of fraud detection and case management tooling — transaction monitoring, behavioral analytics, device and identity intelligence, link analysis, and orchestration platforms 

• Experience with enterprise fraud platforms and adjacent tooling (e.g., NICE Actimize, SAS Fraud Management, FICO Falcon, Featurespace, Pega, FIS Memento, LexisNexis, Socure, ThreatMetrix) and with consuming fraud threat intelligence feeds  • Strong knowledge of regulatory and compliance frameworks relevant to fraud and consumer protection (e.g., Reg E, Reg CC, BSA/AML, FinCEN reporting/SARs, UDAAP, FFIEC guidance, GLBA, NACHA rules, PCI-DSS, state breach notification laws) 

• 5+ years leading large-scale fraud programs in banking, governance initiatives,  complex cross-functional projects, and change management. • Demonstrated experience managing enterprise-level fraud incidents and remediation efforts. • Experience developing fraud governance frame

Similar jobs

• Principal, Fraud Intelligence — Gofundme · San Francisco, CA
• VP Governance Risk & Compliance — SWBC · San Antonio, TX
• Director, Fraud Prevention — Rocket · Remote
• Director, Fraud Risk Oversight — Fidelity Investments · Jersey City, NJ
• Director, Fraud & Forensics — Armaninollp (Armanino) · New York City, New York (Madison Ave.) | Salt Lake City, Utah | Chicago, Illinois
• Principal Security Analyst - Governance, Risk, and Compliance — Blackbaud · Remote
• Manager, Fraud Operations — Twilio · Remote
• Principal Business Analyst, Fraud — Missionlane · Remote