Principal AI Systems & Operations Technologist

About this role

• Design and deploy AI-powered workflows, agentic systems, RAG solutions, operational automation platforms, and internal productivity tools. • Develop and maintain software across the KioWare, KioCloud, BillPay Kiosk, and QueueKiosk ecosystems using modern engineering practices. • Build integrations between applications, APIs, databases, cloud services, payment systems, and third-party platforms. • Collaborate with leadership to identify and implement automation opportunities that improve efficiency, scalability, and customer outcomes. • Serve as a senior technical resource during customer meetings, enterprise architecture discussions, partner evaluations, and proof-of-concept engagements. • Develop technical demonstrations, ROI models, implementation frameworks, and migration strategies supporting revenue growth. • Support deployment, fulfillment, onboarding, and support teams through diagnostics, automation, telemetry, and operational tooling. • Assist with architecture reviews, technical debt reduction, quality initiatives, CI/CD improvements, and AI-augmented software delivery practices. • Contribute to AI governance, training, runbooks, and organizational adoption programs. • Partner with the Director of Research & Development to evaluate technical priorities, architectural direction, and product roadmap initiatives. • Provide senior-level technical guidance to development teams and assist in resolving complex engineering and integration challenges. • Contribute directly to coding, code reviews, system design, testing strategies, and platform modernization efforts. • Other duties and areas of responsibility that may be assigned.

Qualifications

• 8+ years of progressive software engineering, systems architecture, or solution development experience. • Strong experience with Python, SQL, REST APIs, system integrations, and enterprise application development. • Working knowledge of AI technologies, LLMs, prompt engineering, RAG architectures, and orchestration frameworks. • Experience with C#, .NET, Java, cloud-hosted applications, or related enterprise technologies. • Demonstrated ability to translate business objectives into practical technical solutions and measurable ROI. • Excellent communication skills with experience supporting executive, customer, and cross-functional stakeholders. • Experience operating as a senior individual contributor within a software product development organization. • Demonstrated ability to influence technical outcomes, mentor peers, and lead initiatives without formal supervisory authority.

Preferred Experience

SaaS platforms, kiosk or endpoint environments, Retool, Power Automate, LangChain, LangGraph, MCP-enabled tooling, sales engineering, solution consulting, and operational automation.

Salary range: $85,000 - $100,000 USD per year.

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