Principal AI Product Manager

About this role

About Amperity—Why This, Why Now

Most customer data is a lie by omission.

Every consumer brand wants to know its customers. Unfortunately, almost none actually do. Data is scattered across a dozen systems, half of it contradicts the other half, and "insights" teams are forced to act on incomplete guesses. We started Amperity ten years ago because that gap—between what a brand believes about its customers and what is true—is the most expensive problem in the industry, and nobody had solved it.

With a lot of hard work and a little bit of luck, we did. Our patented identity resolution takes billions of messy, conflicting records and resolves them into an accurate picture of a real human being—in hours, not months. That’s not a feature; it’s the foundation everything else stands on. It’s why more than 400 brands —like Alaska Airlines, Wyndham Hotels & Resorts, DICK’S Sporting Goods, Virgin Atlantic, and Brooks Running—trust us with the one thing they can’t afford to get wrong, and why IDC named us a Leader in the category in 2026.

Now we’re doing something harder. We’re rebuilding Amperity as an AI-first company—not bolting a chatbot onto old software, but putting agents at the center of how customer data actually gets used. We shipped the industry’s first identity resolution agent, then the first enterprise Customer Data Agent that turns a plain-language question into a live segment without waiting on an engineering queue. The bet underneath all of it is simple, and we think it’s correct: The potential of AI will not be realized for a brand until it’s grounded and activated against a true, unified view of the customer. The market at-large is focused on intelligence, and we are focused on being the ones who can make it trustworthy.

So here’s the honest pitch. If you want a tour of a category that’s already been figured out, this isn’t it. If you want to help decide what the next version of an entire industry looks like—alongside people who are remarkably exceptional at what they do, solving a problem that requires deep, sustained focus—this is one of the few places that work exists. Our goal is to build a highly impactful, generational business.

We measure our success by one standard: whether what we build moves the business. Return on cognition, not return on hype. If that’s how you want to be measured, we would love to speak with you.

The Role

At Amperity, we’re accelerating our AI strategy to redefine what’s possible in customer intelligence, activation, and enterprise-scale personalization. This role will own and articulate the AI product vision that differentiates our platform, spanning predictive modeling, LLMs, intelligent automation, and advanced personalization, and guide how these capabilities transform core customer workflows across industries. As the senior leader for Amperity’s AI portfolio, you will set the company’s AI principles and operating mechanisms, partner deeply with Engineering, GTM, and our customers, and represent Amperity’s AI strategy both internally and in the broader market. This role reports to the Chief Product Officer and will play a critical role in shaping the future of Amperity’s AI-driven platform.

Interesting Problems

• Define the multi-year AI product strategy that differentiates Amperity’s platform, drawing from customer insight, market trends, and emerging AI research

• Establish and champion Amperity’s AI principles, responsible AI criteria, and product philosophy across the company

• Drive long-range planning, portfolio prioritization, and investment decisions across all AI and ML product surfaces

• Own the product lifecycle for AI-powered capabilities, from ideation through delivery, scale, and continuous improvement.

• Lead the integration of LLMs, predictive models, personalization engines, and intelligent automation into core workflows across data onboarding, identity resolution, segmentation, analytics, and activation.

• Translate complex ML capabilities into accessible, intuitive user experiences that drive adoption across technical and non-technical users.

• Ensure all AI features balance performance, explainability, safety, and reliability.

• Contribute to Amperity’s external thought leadership through publications, talks, and collaboration with academic or industry research partners.

• Partner closely with Engineering and GTM to deliver world-class AI products at scale.

• Influence executive stakeholders—Engineering, Product, Sales, CX—on AI tradeoffs, opportunities, and required investments.

• Build alignment with customers, prospects, and partners, representing Amperity’s vision for AI in the market.

• Shape operating mechanisms that ensure your organization delivers efficiently and consistently.

• Represent Amperity’s AI strategy externally through talks, publications, strategic customer conversations, and analyst engagements.

• Identify and nurture relationships with research, enterprise, and ecosystem partners to expand Amperity's AI capabilities.

About You

• 12+ years of experience in product management, AI/ML platforms, data platforms, or enterprise SaaS—with deep experience leading AI-centric product lines.

• Proven track record driving product strategy for large, data-intensive, or AI-driven products with enterprise customers.

• Strong technical fluency with ML concepts—able to partner deeply with engineering teams on topics such as:

• entity resolution & probabilistic modeling

• LLMs and RAG systems

• predictive modeling and personalization

• data governance, model evaluation, and responsible AI

• Demonstrated ability to define and achieve measurable business outcomes, with experience in revenue-linked KPIs.

• Significant experience operating cross-functionally in complex organizations and influencing executive stakeholders.

• Experience working in MarTech, AdTech, or customer data platforms.

• Prior experience scaling AI features within cloud or data-intensive environments (AWS, Databricks, Snow

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