Principal Adoption Digital Strategist – AI Transformation

About this role

About the Role

Adobe Customer Solutions is seeking a  Principal Adoption Digital Strategist  with deep expertise in  transformation, operating model design, and enterprise change management  to lead adoption and value realization for Adobe’s most complex, high-impact customer programs.

This role is designed for a senior adoption leader with  AI gravitas and deep passion —someone who can confidently advise executives on how AI reshapes  operating models, decision-making, governance, and workforce capabilities , not just how tools are deployed. The Principal Adoption Digital Strategist operates as a  trusted advisor to C-suite and senior leadership , shaping adoption strategy across multi-year, multi-workstream transformations.

The ideal candidate combines strategic depth with delivery credibility and is comfortable navigating ambiguity, scale, and complexity especially for AI programs.

What You’ll Do

Lead Enterprise Adoption Strategy   Own and shape end-to-end adoption strategies for large-scale, AI-enabled transformation programs   Apply advanced change management expertise (Prosci ADKAR) to complex organizational, cultural, and capability shifts driven by marketing tech stack   Translate AI strategy into clear adoption roadmaps spanning operating model, governance, roles, and behaviors

Advise on AI Operating Models

Lead future-state operating model design for organizations adopting AI at scale Define decision rights, governance structures, accountability models, and cross-functional ways of working enabled

Guide leaders through the organizational trade-offs required to move from experimentation to enterprise AI adoption

Drive Complex Program Adoption

Lead adoption across  multi-workstream, multi-geography, and multi-year programs

Anticipate and manage adoption risks across interdependent teams, platforms, and business units

Partner with program leadership to integrate operating models and change strategy into overall program governance

Executive Leadership   Serve as an advisor to senior executives across Marketing, Digital, IT, Data, Operations, and HR Lead executive visioning sessions focused on AI strategy, adoption readiness, and organizational implications Communicate complex AI and organizational concepts with clarity, confidence, and executive presence

Measure Value & Institutionalize Change   Define adoption and value metrics tied to AI usage, behavior change, and business outcomes Establish feedback loops and governance mechanisms to sustain AI adoption over time Ensure AI adoption is responsible, scalable, and embedded into day-to-day operations   Develop Capability & Practice Leadership   Mentor and develop adoption strategists Set standards for AI adoption, operating model design, and change management excellence Contribute and drive thought leadership that builds Adobe’s point of view on AI adoption

What You Bring   Required Qualifications

10+ years of experience in adoption, change management, operating model design, or digital transformation roles within consulting or enterprise environments Active Prosci ADKAR certification (or equivalent enterprise change methodology)

Demonstrated experience leading  enterprise-scale transformation programs Deep expertise in  operating model design  and organizational change Proven ability to lead complex, ambiguous programs with multiple collaborators and workstreams

Exceptional executive communication and storytelling skills, including executive-ready presentations

Strong strategic, analytical, and systems-thinking capabilities

Bachelor’s degree required 

Willingness to travel to client sites as needed

About Adobe Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture , focus on people, purpose and community , Adobe for All , comprehensive benefits programs , the stories we tell , the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015. 

AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we pr

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