Primary Job Template

About this role

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First : We prioritize customer satisfaction in every decision.

• High Quality : True quality means premium materials and rigorous production standards you can feel good about.

• Essential Design : We focus on timeless, functional essentials instead of chasing trends.

• Always a Better Deal : Innovation and transparency ensure value for both customers and partners.

• Social & Environmental Responsibility : We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world-class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high-performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world-class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

OUR STORY

Quince was started to challenge the existing idea that nice things should cost a lot. Our mission was simple: create an item of equal or greater quality than the leading luxury brands and sell them at a much lower price.

OUR VALUES

EVERYONE SHOULD BE ABLE TO AFFORD NICE THINGS. Quality shouldn’t be a luxury. We’re proud of our mission to bring the world’s highest quality goods to people at affordable prices.

QUALITY IS MORE THAN MATERIALS. True quality is a combination of premium materials and high production standards.

WE FOCUS ON THE ESSENTIALS. From the perfect crewneck sweater to hotel quality sheets, we're all about high quality essentials that bring enjoyment to daily life.

WE’RE INNOVATING TO MAKE UNREAL PRICES A REALITY. Our uniquely developed factory-direct model lets us offer exceptionally high quality goods for much lower prices than our competitors.

ALWAYS A BETTER DEAL. We believe in real price transparency, for both our customers and factory partners. This way, everyone gets a better deal.

FAIR FACTORIES. We are committed to working with factories that meet the global standards for workplace safety and wage fairness.

OUR TEAM AND SUCCESS

Quince is a retail and technology company co-founded by a team that has extensive experience in retail, technology and building early stage companies. You’ll work with a team of world-class talent from Stanford GSB, Wish.com, D.E. Shaw, Stitch Fix, Urban Outfitters, Wayfair, McKinsey, Nike etc.

THE IDEAL CANDIDATE

The ideal candidate is a self-motivated problem-solver who excels at using data and analytics to optimize complex operational processes. They are energized by the opportunity to drive measurable improvements in returns center efficiency, refund accuracy, and product quality. This candidate thrives in a fast-paced, metrics-driven environment where they own end-to-end analytics initiatives—from problem definition and data validation through implementation and impact measurement.

They are comfortable operating at the intersection of operations, finance, and product, translating technical analysis into actionable recommendations for leadership and cross-functional teams. The ideal candidate combines strong analytical rigor with business acumen, understanding how reverse logistics impacts both customer experience and company profitability. They are excited by a culture where transparency, speed, and accountability are core operating principles, and where data-driven insights directly influence strategic and

RESPONSIBILITIES:

• Build and maintain dashboards and automated reporting for core KPIs — return rate, days-to-refund, refund accuracy, inventory, and defect rates by return center, carrier, and category; ensure data quality and governance across the team

• Measure and optimize warehouse productivity — analyze TPH, units/shift, and team performance; conduct workforce analytics to optimize staffing levels, scheduling, and skill allocation; forecast labor demand and identify inefficiencies

• Diagnose and improve refund accuracy and quality — investigate delayed/incorrect refunds and build preventive monitoring; analyze refurbish metrics (Grade-A rate, bin grades, rework defects); identify process gaps and root causes

• Identify and drive cost reductions — quantify opportunities across labor efficiency, materials, processing errors, shrinkage, and network optimization; prioritize by impact and support ROI modeling for capital and staffing investments

• Build predictive models and anomaly detection — flag processing delays, quality drops, and cost spikes in real time; optimize reverse logistics network performance and refund pipeline bottlenecks

• Partner on system improvements and cross-functional initiatives — collaborate with engineering and operations on data instrumentation; contribute to customer experience and supply chain op

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