Practice Manager

About this role

Practice Manager Opportunity at Common Companion Vet

We're seeking a dynamic leader who is passionate about building great teams, creating exceptional client experiences, and driving operational excellence. If you're energized by making an impact and helping a hospital reach its full potential, we'd love to meet you.

The Practice Manager oversees the day-to-day operations of a veterinary practice, ensuring efficient and high-quality care for patients, delivering outstanding service to clients, and maintaining smooth business operations. This role involves managing the administrative, financial, and human resources functions of the practice while working closely with veterinarians and staff to maintain a positive, productive work environment. A strong focus on growth, operational excellence, and exceeding financial and operational goals are key to success in this role.  

Key Responsibilities:    

Staff Management:    

• Supervise and lead all practice staff, including veterinary technicians, receptionists, and support staff.   

• Responsible for   staff recruitment ,   record-keeping, onboarding, training, and performance management .   

• Develop and   optimize   staff schedules that align with patient needs to ensure adequate coverage and remain   within   labor cost budgets.   

• Foster a positive, collaborative work environment where everyone feels valued, supported, and empowered to do their best .  

• Acts as a champion   for   new initiatives   by   motivating the team   to achieve   desired   goals . 

Financial Management:    

• Oversee   the practice’s financial operations, including budgeting,   billin g   and   expense management   by regularly reviewing reports and   developing action plans accordingly.  

• Collaborate   with   key partners   to   set fin ancial   goals   and   ensure   they’re   achieved .  

• Ensure   accurate   and   timely   billing   and payments and   monitor   accounts receivables and collection processes .   

Client Relations:    

• Lead and   coach   the team to   build   meaningful connections with clients by   providing exceptional customer service that   exceeds their   expectations.    

• Monitor client reviews to a ddress inquiries   and feedback   promptly and professionally .   

• Utilize tools and quality controls to   maintain   a high standard of patient care and client communication.  

Operations Management:    

• Ensure the smooth   operation of daily activities, including inventory management, scheduling, office supplies,   and   e quipment maintenance .  

• Implement and refine practice policies and procedures to improve efficiency and effectiveness.   

Marketing, Business Development, and Community Relations  

• Execute   marketing strategies to attract new clients and   retain   current ones.   

• Oversee social media, website content, and other marketing materials.   

• Expand the hospital’s presence in the community through events, promotions, and outreach programs .  

Compliance & Regulatory Adherence:    

• Ensure   compliance with   all relevant veterinary   regulatory agencies and   health, safety, and labor laws   are followed daily in practice.  

• Oversee the practice’s record-keeping and client/patient databases to ensure accuracy and   confidentiality.   

• Ensure the practice   complies with   OSHA requirements related to workplace safety, including the handling of hazardous materials and proper   waste disposal.   

• Maintain up-to-date knowledge of industry   regulations and   trends and implement necessary changes in practice procedures.  

Technology & Software Management:    

• Train   staff to effectively   utilize   practice technology and partner with the IT support team to triage and address needs within the   practice .  

Qualifications:    

• Minimum of 3-5 years of experience in a managerial role, preferably in a veterinary practice or healthcare setting.   

• CVPM, CVBL   and/or a   bachelor’s   degree   in   healthcare administration   or other relevant   areas   are   preferred but not   required .  

• Demonstrated e xperience   in   P&L management and financial analysis   is preferred.  

Working Conditions:  

• Full-time position with the possibility of evening and/or weekend hours based on   the   client   and patient needs of the practice.  

• Must   be able to work in a fast-paced, dynamic environment.  

• Occasional lifting and physical tasks may be   required .  

At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. At AmeriVet, we’re committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here’s what you can expect when you join our team: • Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.

• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.

• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.

• Generous paid time off and holidays, because your personal time matters.

• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees. 

At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.

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