Portfolio Manager - Wilmington, North Carolina

About this role

At Towne Park, it’s more than a job, you can make an impact.

A career with us is rewarding in more ways than one.

As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do.

Towne Park is a place where you can make a difference and create smiles every day.

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The Portfolio Manager supports the Regional Manager or District Manager with complete oversight of the financial, operational, safety, and service-related success within their portfolio of properties. The Portfolio Manager oversees all operations at commercial lots and garages in assigned designated zone. Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The annual base pay range for this position is $62,200 - $77,800

Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.

Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan.

Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.

• Understands and drives business metrics and performance measurements to ensure effectiveness, high performance, and compliance • Demonstrates the ability to improve the financial performance and profitability of the accounts • Understands the contractual agreement and recognizes ways to maximize opportunities • Perform end of month analysis for each location: verify payroll billback is accurate, revenue generated is accurate, and all expenses attributed to the locations are correct. • Demonstrates the ability to positively move the metrics for claims, customer service, and turnover • Assist with payroll and ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping • Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures • Ensures that the guest service experience is delivered consistently • Works with the Regional Manager/District Manager and talent to forecast and plan for seasonal variances in business to ensure proper staffing levels • Understands the client’s service standards and effectively integrates Towne Park’s standards to complement them • Is knowledgeable of the client’s service metrics/measurements and ensures Towne Park is helping to drive results • Fully understands and utilizes the systems and Equipment provided by Towne Park to control assets and expenditures • Maintains a clean, neat work environment including equipment and signage on Daily basis • Completes all tasks in a timely manner as instructed by the Regional Manager or District Manager • Cooperates with senior management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers • Maintains strict confidentiality related to associate and client information • Physically performs general maintenance duties and cleaning to adhere to Towne Park standards • Help in developing cohesive working relationships with the clients’ staff members • Assist the Regional Manager/District Manager in maintaining regular meeting rhythms and communication channels with the client and follows through on commitments • Knows when to be present at the site and maintains a high level of visibility • Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations • Capitalizes on opportunities to grow Towne Park’s business by building client loyalty and creating clients who are promoters of the company • Understands and follows safety and security procedures • Practices preventative safety procedures as set forth by Towne Park • Reports all accidents and incidents to the Regional Manager/District Manager immediately • Uses only equipment trained to use and operates all equipment in a safe manner • Reports all potential high-risk areas and safety concerns to the Regional Manager/District Manager • Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims • Follows the procedures for reporting on-the-job injuries and works with Human Resources and leadership to effectively manage worker’s compensation cases • Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims

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