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Pitch Technician

Spsnorthamerica

New York, New York, USonsite

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About this role

SPS is seeking a Pitch Technician, you will be responsible for the day-to-day technical maintenance and operation of all on-site equipment related to our rooms & spaces dedicated to pitches. This role will also backup the Executive Event Technician in times of need. This position provides the technical acumen and execution to “wow” a client or guest by showcasing the AV systems abilities at the direction of event tech and producers. This role can be VIP client and guest facing.

Qualifications • Experienced with Technical live event Technical Operations • Ability to operate, learn, and triage complex AV systems • Resourceful and accommodating for clients and guest needs • Tier 2 equipment break/fix capabilities • Ability to troubleshoot technical equipment and AV network issues in depth • Clearly communicate and follow-up on all technical issues to event lead and or producers • Able to occasionally work early/late including weekends • Experienced and have the ability to learn AV configuration and management software • 5-7 years’ experience working in corporate AV service, commissioning, and training end users • Provide end-user support, consulting, or education to event organizers • Set up, operate and manage audio and video equipment, and provide AV support • Perform proactive activities to resolve problems or identify resolution to the appropriate party • Troubleshoot AV problems last minute as required • Liaison for requests to our helpdesk and sales team and drive resolution for any client need • Assist with other office AV requirements on days when there’re no pitches or events in the pitch spaces • Familiarity with Cisco or Poly video conferencing equipment preferred • Working knowledge of MS O365 suite • 5–7 years of experience in corporate audiovisual (AV) services, event technology, commissioning, and end-user training. • Experience supporting live events and technical operations. • Experience setting up, operating, and managing audio/video equipment. • Familiarity with Cisco or Poly video conferencing systems preferred. • Technical Skills • Ability to operate, configure, learn, and troubleshoot complex AV systems. • Strong troubleshooting and problem-solving skills for AV equipment and network-related issues. • Tier 2 break/fix support capabilities. • Working knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, PowerPoint). • Ability to support end users, event organizers, producers, and clients. • Communication & Customer Service • Strong verbal and written communication skills. • Ability to interact professionally with VIP clients, guests, producers, and event organizers. • Ability to clearly document, communicate, and follow up on technical issues. • Resourceful, customer-focused, and responsive to client needs. • Schedule Flexibility • Ability to work early mornings, evenings, and weekends as business needs require. • Physical Requirements • Ability to lift, carry, push, and pull AV equipment and supplies weighing up to 50 pounds. • Ability to transport equipment carts and cases throughout the facility. • Ability to stand, walk, bend, kneel, climb ladders, and work in event spaces for extended periods. • Ability to work in various event environments, including backstage areas, meeting rooms, and production spaces. • Ability to safely set up and dismantle audiovisual equipment, including monitors, speakers, lighting, and cabling.

Other Duties: • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors.

Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process.

Vacancy Status: This posting is for an existing vacancy.

Pay Range $115 — $140 USD

WHAT WE OFFER

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!

• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!

• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!

• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.

• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

About SPS

SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. I n North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout

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