Physical Security Manager (GSOC)

About this role

Crusoe is on a mission to accelerate the abundance of energy and intelligence. As the only vertically integrated AI infrastructure company built from the ground up, we own and operate each layer of the stack — from electrons to tokens — to power the world's most ambitious AI workloads. When you join Crusoe, you join a team that is building the future, faster.

We're in the midst of the greatest industrial revolution of our time. The demand for AI compute is boundless, and power is a bottleneck. We're solving that — with an energy-first approach that makes AI infrastructure better for the world and faster for the people innovating with AI.

We're looking for problem-solving, opportunity-finding teammates with a sense of urgency, who believe in the scale of our ambition and thrive on a path not fully paved — people who want to grow their careers alongside a team of experts across energy, manufacturing, data center construction, and cloud services.

If you want to do the most meaningful work of your career, help our customers and partners advance their AI strategies, and be part of a high-performing team that believes in each other, come build with us at Crusoe.

About the Role:

We're seeking an experienced Manager, Global Security Operations Center (GSOC) to lead the day-to-day operations of Crusoe's Global Security Operations Center; the 24/7/365 command center responsible for monitoring, intelligence, incident response, and operational coordination that protects our people, facilities, and critical infrastructure worldwide.

Reporting to the Director, Global Physical Security, you'll lead the operational execution of the GSOC while helping scale its people, processes, and capabilities to support Crusoe's rapid global growth all while protecting the confidentiality, integrity and availability across all lines of business. You'll translate strategic priorities into operational excellence by building a high-performing team, driving continuous improvement, and ensuring the GSOC delivers exceptional service across an increasingly diverse portfolio of corporate offices, manufacturing facilities, data centers, power generation sites, and construction projects.

This role is ideal for an operational leader who enjoys building programs in a fast-moving environment where every day presents new opportunities to improve, innovate, and mature security operations. You'll play a key role in developing the next generation of Crusoe's GSOC while partnering across the business to deliver a unified, intelligence-driven, always-on security capability.

What You'll Be Working On:

LEAD GLOBAL GSOC OPERATIONS

- Lead the day-to-day operation of Crusoe's 24/7/365 Global Security Operations Center, ensuring consistent, high-quality monitoring, incident response, alarm management, and situational awareness across the global enterprise.

- Maintain operational readiness across all shifts while ensuring standardized execution of SOPs, escalation procedures, and service-level expectations.

- Serve as the operational leader for the GSOC, exercising sound judgment and decisive leadership during critical incidents while maintaining exceptional customer service under pressure.

INCIDENT & CRISIS MANAGEMENT

- Lead operational response during security incidents, emergencies, and crises by assessing threats, coordinating cross-functional response efforts, dispatching security personnel or emergency responders, initiating mass notification when appropriate, and providing timely, accurate updates to leadership.

- Conduct after-action reviews following significant incidents and drive continuous improvement through documented and socialized lessons learned and corrective actions for audit evidence repository.

BUSINESS CONTINUITY AND RESILIENCY

- Maintain continuity of monitoring and incident response through redundant systems, failover procedures, and a defined backup/alternate-site capability so GSOC operations survive loss of primary facility, network, or power.

- Own GSOC-specific business continuity and disaster recovery plans, validated through regular failover testing and tabletop exercises.

- Ensure resiliency of the underlying security infrastructure at monitored sites: power, network, and system redundancy for access control, video, and alarm platforms, in partnership with data center and infrastructure teams.

INTELLIGENCE & SITUATIONAL AWARENESS

- Oversee enterprise-wide situational awareness through monitoring of physical security systems, open-source intelligence, commercial threat databases, social media, weather events, geopolitical developments, and other relevant intelligence sources.

- Lead the production and quality of GSOC intelligence products, including threat assessments, intelligence briefs, BOLOs, travel advisories, executive support products, and incident reports that enable informed business decisions.

- Ensure intelligence products are timely, actionable, and aligned with business priorities.

- Protection of sensitive GSOC information: intelligence products, surveillance footage, access records, investigative case files, and executive travel/protection details, with appropriate handling, classification, and need-to-know access controls.

TECHNOLOGY OPERATIONS & CONTINUOUS IMPROVEMENT

- Lead the operational use and continuous improvement of Crusoe's integrated security technology ecosystem, including enterprise access control, biometric authentication, video management, AI-enabled video analytics, incident management, protective intelligence, mass notification, and monitoring platforms.

- Identify opportunities to improve operator workflows, preserve system(s) audit integrity (log completeness, system timestamp accuracy, tamper-evident records and investigative chain-of-custody records) automation, response times, system utilization, and service quality through technology optimization and operational enhancements.

- Partner with internal stakeholders an

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