Pharmacy Fulfillment Manager

About this role

Job Summary  

About Fuze Health At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. Our growing portfolio brings together the capabilities of industry leaders including LetsGetChecked, Truepill, and Alto Pharmacy, to create a distinctive, unified force in healthcare. Together, we have the shared vision, advanced capabilities and talented teams to deliver next-generation solutions that patients and healthcare partners need today and into the future.

Job Description   Job Summary The role of Pharmacy Fulfillment Manager, Pharmacy Operations is one of Fuze Rx's most critical functions. In this role, you will be the Pharmacist in Charge and responsible for ensuring the compliant, efficient, safe, and scalable dispense and delivery of medication for a designated Alto site. A chief objective will be to establish operational excellence, particularly as it pertains to patient experience, employee safety, industry standards and compliance, and performance metrics. You will use your in-depth knowledge of Pharmacy regulations, inventory management, last-mile delivery, and patient safety practices to meet and exceed service level agreements. As a Pharmacy Fulfillment Manager, you will also ensure key network programs, processes and systems are successfully deployed locally while establishing a continuous improvement culture. You will have direct reporting of Alto Pharmacists and Couriers at your site and will be responsible for employee engagement, training, and communicating and adhering to performance standards.  Additional responsibilities include partnering with our Recruiting and HR teams to attract, hire, develop, performance manage, and retain a team of pharmacists and technicians. You will use your experience growing and managing teams to identify and evaluate high-performing, high-potential candidates. 

Key Responsibilities • Own end-to-end site operations, from inventory to dispense and distribution.

• Ensure the critical metrics for safety, cost, quality, and on time delivery are met. 

• Manage and maintain pharmacy inventory, including ordering, receiving, and proper storage of medications and supplies.

• Coach and develop a team of Pharmacists, Pharmacy Technicians, Fulfillment Coordinators, Delivery Support, and Couriers to optimize quality and patient experience.

• Implement and enforce safety protocols for employees, couriers, and other site visitors while ensuring ongoing preparedness for emergencies and extreme events.

• Manage staffing, scheduling, workflows, hiring, performance evaluations, and disciplinary action.

• Establish and maintain quality assurance and improvement programs to ensure accurate dispensing and patient safety.

• Oversee deployment, training, and standardization of company policies and procedures.

• Partner with finance to analyze financial data to identify trends and opportunities for improvement for the site.

• Establishing a continuous improvement culture. 

• Incorporate the principles of 5S and Kaizen into problem-solving efforts. 

• Ensure that the pharmacy is compliant with: • Local, state, and federal rules and regulations regarding the practice of pharmacy

• Third party payor contract rules and regulations

• Policies and procedures as set forth by Alto

• Ensure the pharmacy remains in good standing with all applicable regulatory bodies including the State Board of Pharmacies.

• Occasional assistance with medication dispensing.

This job description does not identify every requirement of the role. Fuze Rx may change role responsibilities and work environment with or without notice.

Required Experience & Qualifications  Minimum Qualifications: • Graduate of an accredited school of pharmacy and a Licensed Pharmacist (RPh) in good standing with the State Board of Pharmacy in the state where the pharmacy site is located and also in good standing for any Non Resident Licenses as dictated by business strategy 

• Previous experience as a Pharmacy Fulfillment Manager or leader of a large mail order/fulfillment center/hospital system pharmacy

• 3+ years leading a high-performing pharmacy operation and managing a multi-function, specialized staff

• 5+ years experience leading a team of Pharmacists as a Pharmacist-in-Charge

• Expertise maintaining pharmacy compliance and interacting with regulatory authorities such as the State Boards of Pharmacy and the Drug Enforcement Agency

• Experience making data-based decisions using analytical tools such as Excel, Tableau, or Looker to collect, analyze, and interpret data for operational excellence

• Preferred Qualifications: 

• Masters of Business Administration or similar

• 1+ Years managing end-to-end pharmacy business operations, including pharmacist patient interactions, delivery courier oversight, and/or inventory management 

• Expertise establishing and improving complex workflows within a high-volume fulfillment operation

• Experience using lean, Kaizen, or similar continuous improvement methodologies

• APICS, Six Sigma, or other certification

Additional Information   Additional Physical Job Requirements Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, frequently move around the pharmacy away from the computer terminal, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operat

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