Personal Lines Account Associate

About this role

POSITION SUMMARY  

The Personal Lines   Account Associate   provides essential operational and administrative support to the Personal Lines and Private Client Account Management team, ensuring   accurate   policy servicing,   timely   client communication, and strong risk management practices. This role is central to   maintaining   accurate   client records within the agency management system and supporting a seamless client experience across the policy lifecycle — from new business entry and policy issuance through change processing, renewal preparation, and claims follow-up.  

ESSENTIAL DUTIES & RESPONSIBILITIES  

Support   Account Manager   functions as needed.  

Enter customer or   prospect   client information into the agency management system.  

Prepare and issue evidence of insurance, certificates of insurance, and automobile identification cards   at   the direction of the   Account Manager .  

Process and follow up on cancellation and/or reinstatement requests to ensure   accurate   and   timely   resolution.  

Review and process change requests in the agency management system and confirm completeness and accuracy.  

Assist   with   rating   at   the direction of the   Account Manager .  

Participate in the renewal preparation process, including preparing policies for delivery to clients, generating proposals, and sending annual reviews and renewal reminders.  

Communicate with company personnel regarding the client’s needs and/or issues.  

Report and/or follow up on claims as requested.  

Document all transactions in the agency management system, including ancillary systems as   required , and   maintain   an accurate   suspense system on all items that require a response.  

Field phone calls from insureds   regarding   questions about their coverage, changes, additions, payments, and cancellations, as needed for backup support.  

Avoid issues involving potential Errors and Omissions (E&O). Adhere to E&O File Audit requirements on all accounts. Immediately report any possible E&O issue to a supervisor.  

Provide quality customer service to clients, team members, and carriers.  

Maintain a General Lines – P&C license and   participate   in seminars and other training to support required licensing, knowledge, and skill development.  

Perform other reasonable duties as assigned by a supervisor, in overall support of the   Account Manager   and Producer.  

REQUIRED SKILLS & QUALIFICATIONS  

• Active Texas General Lines – Property & Casualty license, or ability to obtain one within an agreed-upon   timeframe .  

• Working knowledge of agency management systems (e.g., EPIC) and Microsoft Office.  

• Strong verbal and written communication skills for client- and carrier-facing interactions.  

• High attention to detail and a proactive approach to Errors & Omissions (E&O) risk management.  

• Ability to manage multiple priorities and deadlines in a fast-paced service environment.  

• Team -oriented mindset with a willingness to provide backup support across the Personal Lines team.  

This is a hybrid role, requiring three days per week in the office. (*The first 90 days candidate will be in office 5 days per week before transitioning to Hybrid schedule.)

Department Account Management & Service

Required Experience: Less than 1 year of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

E-Verify Program

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