Per Diem-Scheduling Coordinator

About this role

If you are an existing employee of South Shore Health then please apply through the internal career site. Requisition Number:

R-23484

Facility: LOC0001 - 55 Fogg Road55 Fogg Road
Weymouth, MA 02190


Department Name:

SSH Perinatology

Status:

Part time

Budgeted Hours:

0

Shift:

Day (United States of America)

Under the direction of the Manager of Patient Access Services, is responsible for patient scheduling, pre–registration , insurance authorization and precertification for the scheduled services.  

Compensation Pay Range: $22.20 - $31.75  

ESSENTIAL FUNCTIONS Scheduling Coordinator - Maternal Fetal Medicine  

Basic Purpose of the Job:  The Scheduling Coordinator is a vital member of the Maternal Fetal Medicine (MFM) team, responsible for coordinating all aspects of patient scheduling, medical records management, and insurance authorizations. This role ensures that patients, referring providers, and internal team members receive   timely , efficient, and compassionate care. The Scheduling Coordinator acts as a liaison to   optimize   patient access, streamline clinic operations, and support a seamless healthcare experience.  

Key Responsibilities:  

Patient Scheduling & Coordination:  

• Schedule and confirm all MFM, Birthing Center, NICU, Pediatric, Diabetes in Pregnancy and Nutrition in Pregnancy appointments, including ultrasounds,   genetic counseling,   surgeries, inductions, and consultations.  

• Transcribe   incoming   orders and referrals   for outside practices   for appointments/procedures and create cases for surgical patients.   

• Manage scheduling adjustments based on patient conditions and provider availability.  

• Monitor daily EPIC   workqueues , including   ultrasound orders, self- pay,   non-contracted   insurance   and referral authorization.   

• Coordinate with internal departments and external obstetrical practices, fertility clinics,   laboratories   and hospitals.   

• Monitor and   modify   provider schedule templates to ensure efficient use of clinical resources.  

• Facilitate approval processes for inductions, cervical   ripening   and C-sections outside established guidelines.  

• Support the workflow of the MFM and Birthing Center Departments,   assisting   with check-in, patient flow, and distribution of schedules to relevant stakeholders.  

• Complete a full registration for new patients and confirm updates for established patients.  

• Reviews any non-standard or scheduling issues with Practice Manager, Sonographer Manager or other impacted departments.   

• Works with other MFM personnel to provide efficient and correctly prioritized management of patient appointments and hospital resources.   Consult with physicians to   determine   urgency.  

• Schedule interpreter services to   make   certain patient needs are met.   

Insurance & Financial Coordination:  

• Utilize electronic systems (EPIC, Passport OneSource) to verify insurance eligibility/coverage and ensure   accurate   information ;   may require contacting insurance   carrier .  

• Actively   monitor   and correct insurance discrepancies prior to the date of service  

• Knowledge of payer policies for medical necessity/authorization requirements.  

• Able to   identify   and transcribe ICD-10 diagnosis and procedure CPT codes from referring   provider   into EPIC.  

• Request prior authorizations when   required , including informing patients,   submitting   correct CPT and ICD-10 codes, documenting authorization details in medical record, and communicating potential   financial responsibility   to patients.   

• Prepare patient estima tes (self-pay, non-participating insurance coverage)   for outpatient services, using the correct CPT codes.   

• Works with SSH billing personnel/systems and private offices to resolve patient billing.  

Medical Records & Administrative Support:  

• Manage incoming and outgoing communication, including faxing, email correspondence, and distribution of schedules.  

• Maintain comprehensive and up-to-date patient charts, ensuring compliance with privacy regulations.  

• Obtains all patient information required by the providers prior to an appointment.   

• Ensures   that the medical records are available to all health care providers by scanning into EPIC.  

• Manages all incoming and outgoing information   transfer   for patients referred   for   services outside SSH.   

Customer Service:  

• Serve as a primary point of contact for patients, addressing inquiries with professionalism and empathy.  

• Serves as   patient   primary point of contact and liaison to communicate patient needs and feedback to appropriate clinical team members.  

• Provide clear information and information on appointment preparation, practice guidelines, and hospital services.  

• Collaborate with Practice Manager, clinicians, and support staff to ensure smooth clinic flow and   optimal   utilization   of resources.  

• Proactively   identify   and recommend strategies to improve access and reduce patient care barriers.  

• Assist   with new employee onboarding and orientation.   

• Able to multi-task and answer a multi-phone line and tolerate continuous interruptions to complete task at hand  

• Greets and acknowledges all colleagues, patients, vendors,   visitors   and vendors with professionalism, both in office and on telephone  

• Ensures   that patients, referring providers and other customers receive   timely ,   efficient   and high-quality service.  

Compliance & Safety:  

• Adhere to all legal, regulatory, and ethical standards relevant to patient care and hospital operations.  

• Maintain a safe work environment, following proper body mechanics and equipment usage protocols.  

• Participate in mandatory safety, compliance, and privacy training programs.  

• Ensure accuracy in patient demographic and insurance information, safeguarding   privacy   and supporting hospital financial operations.  

• Operate independen

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