People Systems & Analytics Manager

About this role

ABOUT ABBY CARE: POWERING THE FUTURE OF CARE AT HOME FOR ALL OF AMERICA.

Abby Care is building the leading AI-native platform for family-led care. America is facing a growing care crisis. Millions more people need care at home than ever. Over 50 million family caregivers support loved ones without the tools, training, or recognition they deserve.

We believe families are the largest untapped caregiving workforce in America, and that technology can help them deliver better care while driving stronger outcomes and greater transparency across the healthcare system.

Abby Care combines clinical oversight with an AI-powered platform to train, enable, and support family caregivers in delivering high-quality care at home. Our platform helps health plans and government partners better understand, verify, and improve care in the home. We expand access to care, reduce reliance on higher-cost settings, and help ensure public dollars are spent effectively.

We are proud to partner with leading health plans, providers, and community organizations and are backed by top VCs. We envision a future where family-led care is a core part of the healthcare system. Abby Care is building that future.

Join us in solving one of the most important challenges of our time.

THE ROLE

We are looking for a hands-on People Systems & Analytics Manager to lead the evolution of our technology at Abby Care. This is a full-time hybrid position based in San Francisco, CA.

At Abby Care, our mission is built on people, and it’s powered by systems. As we scale nationwide, we need our technology to work as hard as our caregivers do. We are rapidly moving out of our early-stage workflows and preparing for the complexity of an enterprise-level workforce.

Reporting to the Director of People Operations, you will be the internal product owner for our entire People tech stack and the architect of our people data strategy. You aren't just a "system admin" or a "report builder"; you are the person who understands the interdependencies of our data.

We need a strategic builder who can manage what’s here now while preparing us for what’s coming next. You will ensure our current tools run flawlessly while leading the evaluation and potential implementation of enterprise-grade systems. Simultaneously, you will define how we use data to make decisions, turning raw information into the insights that will power our growth.

Key Responsibilities:

- Systems Roadmap and Product Ownership: Act as the primary architect for our People technology. You will define how our various people tech systems (e.g., for ATS, HRIS, Payroll, Benefits) connect, ensuring our tech stack scales ahead of our headcount.

- Workday Implementation Ownership: As the internal owner for our Workday implementation, you will serve as the primary architect and project lead for our transition to the platform. You will translate complex business requirements into scalable Workday configurations, ensuring that our data architecture supports long-term growth and high-integrity reporting

- Lead Systems Updates and Transitions: Lead the end-to-end lifecycle of system evaluations and systems implementations as needed. You will gather requirements, manage project timelines, and lead technical configurations to ensure any new tools / systems integrate seamlessly into our workflows.

- Integrations and Automations: Own the connections and integrations between our systems. You will be responsible for building and monitoring integrations that eliminate manual data entry, ensuring that information flows accurately and reliably between our various systems.

- People Data Strategy and Governance: Define the roadmap for how we collect, store, and use people data. You will determine which metrics matter (e.g., turnover, caregiver capacity, hiring) and ensure our data is structured, audit-ready, and compliant.

- People Analytics Strategy: Serve as the strategic lead for people analytics, collaborating with our Business Analytics Associate to develop data modeling, dashboards, and visualizations that will support our business. As part of this, you will design executive-ready dashboards and narratives that help leadership understand workforce trends and make informed decisions about our growth and our people.

- Process Optimization: You will identify manual bottlenecks in our operational processes (including processes like onboarding and offboarding) and design automated, scalable solutions to fix them.

- Cross-Functional Collaboration: Partner closely with key stakeholders to figure out what they actually need from our systems to be successful. You’ll take those high-level requirements and turn them into a cohesive, scalable technical reality, ensuring our solutions are not just quick fixes, but compliant, integrated systems that support our people as we grow.

- Change Management and Enablement: Ensure our team actually knows how to use the systems you support and the tools you build. You will create clear, "down-to-earth" documentation and lead training sessions that drive high adoption and reduce user error.

- Vendor Management: Manage our relationships with third-party systems vendors and consultants. You’ll hold them accountable for performance, manage renewals, and ensure we are getting the most out of our technology investments.

The Requirements:

- Experience: 8+ years of progressive HR Operations or Analytics experience, with at least 4+ years focused on People Systems and/or Data Strategy. You have thrived in a high-growth startup environment and/or a complex organization where processes had to be built or or significantly rebuilt to support scale.

- Systems Architect: You are a natural operator who understands how systems talk to each other. You have hands-on experience building, maintaining, and improving integrations (API, EDI, or flat-file) and don't mind getting into the weeds of calculated fields or logic-based workflows to get the job done.

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