People Ops Manager

About this role

Instawork is on a mission to create meaningful economic opportunities for skilled hourly professionals in communities around the globe. Our AI-powered labor marketplace helps local businesses scale, and enables global technology companies to push the frontiers of robotics and AI. Backed by world-class investors like Benchmark, Spark Capital, Craft Ventures, Greylock, Y Combinator, and others, we’re looking for exceptional talent to reimagine the way the world works.

We are looking for a highly composed, detail-oriented, and execution-focused People Operations Manager to join our team. This role is a unique blend of HR Operations, HRBP support, and Recruiting/People Ops coordination. You will be the operational backbone of our People team, managing the day-to-day employee lifecycle, ensuring compliance, and partnering with managers on employee relations and performance.

Key Responsibilities:

HR Operations & Compliance

• Employee Lifecycle Management: Own the end-to-end onboarding and offboarding processes, ensuring a seamless, high-touch experience for all new hires and departing employees.

• HRIS & Data Integrity: Manage and audit our HRIS (Rippling), ensuring 100% accuracy in employee records, state tax allocations, job changes, and compensation data.

• Total Rewards and Benefits Administration: Administer and manage all health, welfare, and retirement programs in collaboration with finance, partnering closely with brokers and platform vendors (e.g., Accrue, Tilt).

• Compliance & Audits: Lead regular audits including 401(k) administration, worker classification (interns, contractors, FTEs), and state-by-state payroll tax compliance.

HRBP & Employee Relations

• Manager Partnership: Act as the first point of contact for managers on HR policies, performance management, and employee relations.

• Performance Cycle Support: Coordinate the execution of our bi-annual performance review and calibration cycles, ensuring timelines are met and compensation adjustments are accurately processed.

• Employee Support: Serve as a trusted resource for employees on benefits, leaves of absence (partnering with Tilt), and general workplace inquiries.

Recruiting Ops & People Ops Management

• Recruiting Operations: Partner with the Talent Acquisition team to optimize recruiting workflows, manage ATS data integrity, and coordinate seamless handoffs from candidate-to-new-hire.

• Program Management: Support the rollout or revamp of key People programs, such as onboarding, off-boarding, operation reporting, and training initiatives.

Office Experience & Facilities Liaison

• Act as the local People Ops representative in our brand-new SF office, coordinating with building management, managing local vendor relationships, and ensuring a welcoming, productive environment for our hybrid team.

What We’re Looking For

• Growth mindset with hands on AI powered operation expertises.

• 4+ years of experience in HR Operations, as an HR Generalist, or as an HRBP, ideally within a fast-growing technology company.

• You are known for your calm, steady presence. When priorities shift rapidly or complex employee situations arise, you remain level-headed and solution-oriented.

• You believe that "the small things are the big things." You double-check data, spot Rippling discrepancies before they become payroll issues, and take pride in flawless execution.

• You don't just execute processes—you want to understand why they work and how to make them better. You learn quickly, adapt to new tools, and actively seek feedback to grow.

• You are comfortable with ambiguity and can pivot quickly. You understand that in a high-growth environment, moving fast and maintaining high quality are both non-negotiable.

• You communicate clearly, empathetically, and professionally across all levels of the organization.

Our Values

• Empathy, Trust & Candor We put ourselves in the shoes of our colleagues and customers and don’t shy away from uncomfortable conversations, instead building trust through honest and direct feedback.

• Bias for Action We practice high-velocity decision-making, clear-eyed that we often operate with incomplete information. Growing quickly means it’s OK to be wrong, so long as we learn from our mistakes and course correct!

• Always Be Learning We’re a curious bunch, and with AI transforming our workplace we encourage everyone to learn from each other, compounding our knowledge and experience to help us change an entire industry.

• Act Like an Owner We work long, hard, and smart, building products that delight our users and drive growth. Your ability to impact Instawork is limited only by your courage and conviction, not your job description.

About Instawork

Founded in 2015, Instawork is the nation’s leading online labor marketplace for food services, hospitality, light industry, and logistics, connecting more than 7M skilled workers with local restaurants, hotels, warehouses, stadiums, and more. Our AI-powered platform serves thousands of businesses across more than 50 major markets in the United States and Canada. We're not just helping fill shifts, we're supporting local economies—and we're just getting started!

Instawork has been featured by CBS News, The Wall Street Journal, The Washington Post, and the Associated Press. Forbes included us on their Next Billion Dollar Startups list; RetailTech Breakthrough named us Workforce Hiring Solution of the Year for 2025; and Inc. 5000 recognized us as one of the country's top 10% fastest-growing companies two years in a row. But what matters most is our impact. We're solving real problems for real people, and we’re doing it at scale.

Join our team to help us build something that matters! We’re looking for superstars who want to help us shape the future of work. With hubs in San Francisco, Bangalore, and Chicago, city offices in New York, Phoenix, and Singapore, we're back to working together in-person five days a week because we believe the best ideas h

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