People Operations Specialist

About this role

Job Details The People Operations Specialist is responsible for executing high-volume, transactional HR services across the employee lifecycle with accuracy, efficiency, and compliance. This role supports one or more functional areas such as onboarding, HR data management, leave of absence administration, compliance, or employee lifecycle transactions.

Reporting to the People Operations Manager, the Specialist ensures standardized processes are followed, HR data integrity is maintained, and service levels are consistently achieved. This role serves as a key operational contributor within HR Shared Services, partnering with the HR Contact Center, HR Business Partners, and Centers of Excellence (COEs) to deliver seamless, end-to-end service execution and a high-quality employee experience.

Job Description Please note, the available shifts for this are: 7:00am-3:30pm, 8:00am-4:30pm and 9:30am-6:00pm

Summary The People Operations Specialist is responsible for executing high-volume, transactional HR services across the employee lifecycle with accuracy, efficiency, and compliance. This role supports one or more functional areas such as onboarding, HR data management, leave of absence administration, compliance, or employee lifecycle transactions.

Reporting to the People Operations Manager, the Specialist ensures standardized processes are followed, HR data integrity is maintained, and service levels are consistently achieved. This role serves as a key operational contributor within HR Shared Services, partnering with the HR Contact Center, HR Business Partners, and Centers of Excellence (COEs) to deliver seamless, end-to-end service execution and a high-quality employee experience.

Job Duties • Execute HR transactions across the employee lifecycle, including hiring, onboarding, job changes, data updates, and separations, ensuring accuracy and timeliness • Process functional transactions within assigned area (e.g., onboarding, HR data, leave administration, compliance) in accordance with standard operating procedures • Ensure all work meets established service level agreements (SLAs), quality standards, and compliance requirements • Receive and manage escalated cases from the HR Contact Center, resolving Tier 2 inquiries and transactions with completeness and accuracy • Coordinate with COEs, HRIS, Payroll, and Benefits teams to resolve more complex or cross-functional issues • Maintain accurate employee records in HR systems (e.g., Workday), ensuring data quality and compliance with policies and regulatory requirements • Support audits, reporting, and data validation activities to ensure integrity and reduce downstream errors • Follow standardized processes and contribute to continuous improvement efforts by identifying inefficiencies, trends, and opportunities for automation • Partner with Knowledge Management and leadership to support updates to SOPs and process documentation • Provide responsive, customer-focused service to employees, managers, and HR partners, ensuring a positive service experience • Communicate clearly and effectively regarding case status, requirements, and resolution timelines

Minimum Qualifications • High School Diploma/GED • 2 years to 4 years of experience in HR operations, shared services, or a transactional HR environment • Strong understanding of HR processes across the employee lifecycle (hire-to-retire) • Demonstrated ability to process high-volume work with accuracy and attention to detail • Strong organizational and time management skills; ability to manage competing priorities • Ability to follow standardized processes while identifying opportunities for improvement • Strong problem-solving skills and ability to escalate issues appropriately • Effective written and verbal communication skills • Customer-service mindset with a focus on responsiveness and quality • Ability to work collaboratively in a team-oriented, fast-paced environment

Preferred Qualifications • Bachelor’s Degree in Human Resources, Business Administration, or related field. • Experience processing HR transactions (e.g., onboarding, data changes, leave administration, or compliance activities) • Experience working with HR systems such as Workday or similar platforms

Additional Qualifications

Physical Demands Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift Workday Day (United States of America)

Worker Sub Type Regular

Employee Entity Primary Location Address 1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranke

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