People Business Partner

About this role

About CharterUP. CharterUP is transforming the $450+ billion group transportation and mobility market with an AI native platform that powers modern charter, shuttle, and emerging autonomous vehicle operations. Trusted by many Fortune 500 companies, CharterUP connects enterprises, institutions, and event organizers to thousands of bus operators nationwide, while increasingly serving as the operating system for large scale shuttle and transit programs across airports, campuses, industrial sites, and major events.

Through real time availability, transparent pricing, intelligent routing, and AI driven dispatch and optimization, CharterUP replaces a fragmented and opaque industry with automation, accountability, and scale.

Why Join Us

• Innovative Impact: Be part of the team that's revolutionizing group travel, setting new standards in an industry overdue for change.

• Growth Opportunities: As a hyper growth company and one of the fastest-growing companies recognized by Inc., there’s no better time to join our dynamic, growth-stage organization.

• Driven Team: Collaborate with some of the most driven minds in tech, all while working in a remote-first environment with a tech hub in Austin, TX.

• Funding and Stability: Our $60 million Series A funding was just the start—we’re poised for even greater expansion, and you can be part of this exciting journey. CharterUp has achieved this growth profitability and efficiently, ensuring long-term stability.

Title: People Business Partner

Reports to: Head of People

Location: Remote/Hybrid, Austin TX

About the Role

CharterUP is looking for a hands-on People Business Partner who can connect company goals to the talent, organization, and leadership capabilities required to achieve them.

You will partner with leaders across the business to understand their priorities, identify people and organizational risks, and build practical solutions that improve performance. This is a builder role for someone who can move comfortably between strategic advising and hands-on execution - from workforce planning and talent reviews to manager coaching, employee relations, and process design.

The right person brings strong business judgment, high ownership, and a bias toward action. You can operate effectively in ambiguity, build the right amount of structure for a growing company, and turn business needs into clear people priorities without creating unnecessary complexity.

Responsibilities

Business, Organization, and Talent Partnership

• Partner with leaders to understand company and functional goals, then work backward to identify the organization, workforce, and talent needed to deliver them.

• Build and execute organizational design, workforce planning, role clarity, succession, and leadership-development initiatives based on business needs.

• Build clear career frameworks, leveling standards, and promotion criteria in partnership with People leadership and Finance.

• Use workforce data, including performance, attrition, engagement, and talent movement—to identify risks, recommend action, and measure results.

• Support restructures, leadership transitions, and other organizational changes through clear planning, communication, and disciplined execution.

Performance Management, Manager Coaching, and Employee Relations

• Build and own a lightweight, company-wide performance-management program that connects individual and team goals to CharterUP’s company and functional OKRs.

• Establish and run practical rhythms for goal setting, ongoing feedback, performance reviews, calibration, promotion decisions, and talent planning.

• Create the tools, guidance, and training managers need to set clear expectations, evaluate performance consistently, develop talent, and foster a high-performance culture.

• Use performance insights to identify high-potential talent, capability gaps, succession needs, and areas requiring stronger leadership or organizational support.

• Coach managers through performance concerns, conflict, and other team challenges, from early intervention through formal improvement plans and employment decisions.

• Manage employee-relations cases end to end, including investigations, findings, recommendations, documentation, and resolution.

• Manage terminations, accommodations, leaves, and other complex employee matters in partnership with Legal, Payroll, Benefits, and People Operations.

• Identify recurring employee and management issues and address their root causes through coaching, clearer expectations, or process improvements.

People Programs and Scalable Execution

• Build and improve practical People programs, tools, and operating rhythms that solve current business needs and can scale as CharterUP grows.

• Partner across People, Finance, Legal, and business leadership to establish clear ownership and consistent execution.

• Ensure employee processes, case documentation, and records are accurate, compliant, and audit-ready.

• Balance strategic priorities with hands-on problem-solving, stepping into operational details when needed and improving the underlying process afterward.

• Test, refine, and simplify programs based on business results, leader feedback, and employee experience.

Experience and Expertise

• 5–7+ years of progressive HR experience, including time as an HR Business Partner or senior generalist supporting business leaders.

• Experience working in a fast-growing, high-change, or startup environment where you have built or significantly improved People programs.

• Strong business acumen and the ability to connect company priorities to organization, talent, and workforce decisions.

• Experience with organizational design, workforce planning, performance management, talent reviews, and manager coaching.

• Hands-on employee-relations experience, including investigations, performance improvement plans, terminations, and complex employee matters.

• Working knowledge of applicable employment laws, including FMLA,

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